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Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 1561
Experience:  30 Years on the tools, now retired, Ex CORGI
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We have a baxi bermuda inset 2 fire / back boiler - we have

Customer Question

Hello - we have a baxi bermuda inset 2 fire / back boiler - we have a problem with the fire - We turn the dial to turn the fire on - it ignigts - then it goes out - I was wondering if there was a way of fixing this Thanks Mandy
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: about 3 weeks - we stopped trying!! I
JA: Do you plan on doing the work yourself?
Customer: no i would get someone in
JA: Anything else we should know to help you best?
Customer: i have been told we would have to replace the whole central heating system if we wanted a new fire.... as the fire is connected to the back boiler - is this correct?
Submitted: 5 months ago.
Category: UK Plumbing
Customer: replied 5 months ago.
hello..is anybody there?
Expert:  Andrew Smith replied 5 months ago.

Is it a problem with the fire or boiler?

Customer: replied 5 months ago.
Hi It's the fire - the boiler is fireing up no problem
Expert:  Andrew Smith replied 5 months ago.

Does the pilot light but go out when you release the knob?

Customer: replied 5 months ago.
No it stays on!.. I turn the knob - it clicks on - the flames come up - i release the knob and flamees goes out again :)
Customer: replied 5 months ago.
Hello. Andrew I was just wondering if you had any ideas to my problem? Thanks
Expert:  Andrew Smith replied 5 months ago.

ok, it lights itself?

but when it fires up it goes out?

does it then try to light itself again?

Customer: replied 5 months ago.
It lights when I turn the knob and it does it's click thing - Once you let go of the knob the fire goes out. It doesn't light its selfThe pilot light stays on -
Expert:  Andrew Smith replied 5 months ago.

Sorry, I need to get this straight before i can diagnose.

1. You have to hold the gas on and press a separate ignitor button?

2. The pilot stays on but you get no main flame?

Customer: replied 5 months ago.
Hi Andrew - sorry for the delay - we had a virus in the computer and couldn't email anyone! - All claer now though!1. - No we press the knob in, and turn it - it clicks and the flame ingnights - we let go of the knob and the flame goes out.2- the pilot STAYS ON but we we get no flameTHANKS
Expert:  Andrew Smith replied 5 months ago.

is the pilot at the bottom near the burner?

Customer: replied 5 months ago.
Expert:  Andrew Smith replied 5 months ago.

Strange, but we'll get there.

Can you upload a picture of the pilot lit?

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