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Andrew Smith
Andrew Smith, Engineer
Category: UK Plumbing
Satisfied Customers: 3586
Experience:  Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
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Please help! Got a Heatrae Sadia Amptec that's got both

Customer Question

Please help! Got a Heatrae Sadia Amptec that's got both supply & call light on green (ie it seems to be working) that's operated by a Sunvic TLX RFP (done battery pull, reset etc), BUT receiver shows red & green light (lost connection?... Can't seem to get any heating to "fire up"! It's freezing
Submitted: 1 month ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 1 month ago.

Are you able to take the transmitter off the wall and sit it by the receiver and see if you can get the two units to resync

Customer: replied 1 month ago.
The transmitter is mobile and receiver is hard wired into element.the Sunvic receiver shows Red & green light....
Expert:  Andrew Smith replied 1 month ago.

is the transmitter now sitting next to the receiver?

Customer: replied 1 month ago.
it's not attached to the wall and mobile.
Expert:  Andrew Smith replied 1 month ago.

With the two units sat next to each other can you go through the reset procedure again and see if they resync?

Customer: replied 1 month ago.
I've done a battery pull and powered everything up to resynq still a green & red LED on... just doesn't seem to talk to each other
Customer: replied 1 month ago.
When I press reset button on unit it does click off the green LED on receiver.
Expert:  Andrew Smith replied 1 month ago.

ok, short answer - it is broken.

An easy fix by replacing the pair but not so easy if you want to try and find out which one of the pair is faulty.

Sometimes cheaper to replace with something on offer but easier to replace with a like-for-like as the backplate will be the same therefore no wiring alterations.

Customer: replied 1 month ago.
Thanks. Will get onto the landlord.
Expert:  Andrew Smith replied 1 month ago.

no problem, at least you can use your heating manually until you can get it swapped

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