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Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 1561
Experience:  30 Years on the tools, now retired, Ex CORGI
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I had Glow worm 30hxi, when i turn the heating on ,the burn

Customer Question

I had Glow worm 30hxi , when i turn the heating on ,the burn fire a few second then go off . I try to re-start the main switch but the same happen. The hot water work perfectly.
JA: How long has this been going on? And how severe is the problem?
Customer: Winter come in soon , We just switch on to test our centre heating.
JA: Do you plan on doing the work yourself?
Customer: No, Just ask what are these problem ?
JA: Anything else we should know to help you best?
Customer: You seems not give the right answer so far.
Submitted: 2 months ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 2 months ago.

Can you confirm you have a cylinder?

Customer: replied 2 months ago.
no cylinder
Expert:  Andrew Smith replied 2 months ago.

The HXi is usually a heat only boiler and needs a cylinder to heat hot water.

Is it a cxi?

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