How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Ridley Your Own Question
Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 1561
Experience:  30 Years on the tools, now retired, Ex CORGI
Type Your UK Plumbing Question Here...
Rick Ridley is online now
A new question is answered every 9 seconds

I have a EA error showing on by Worcester combi, I had the

Customer Question

I have a EA error showing on by Worcester combi, I had the boiler serviced yesterday it worked fine. When looking in the service book it shows the gas cock in the vertical position and states this if off. My gas cock was also in the vertical position (which I assumed meant open) I have "opened" the cock to the horizontal position yet the flame will still not ignite. Any ideas
Submitted: 29 days ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 29 days ago.

The handle in line with the pipe means the gas is on

Related UK Plumbing Questions