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Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 1561
Experience:  30 Years on the tools, now retired, Ex CORGI
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I have a Potterton Suprima HE 80, in a flat, and I had

Customer Question

I have a Potterton Suprima HE 80, in a flat, and I had lockout problems
Submitted: 10 months ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 10 months ago.

Did you swap out the thermistor?

Customer: replied 10 months ago.
No, I was asking you whether this would fix the problem.
Expert:  Andrew Smith replied 10 months ago.

It depends whether it gets really hot and locks out?

Or it locks out when it tries to light?

Customer: replied 10 months ago.
You aren't really answering my question. Instead, you are asking me questions! I cannot tell whether it gets really hot and it locks out or whether it tries to light and locks out - I don't stand there 24 hours watching the boiler. What would really help, would be to tell me what I should do to fix the boiler in either case of the questions you ask. What needs to be done if it gets really hot and locks out plus what needs to be done if it locks out when it tries to light. Then I can apply both remedies and fix the problem!

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