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Is it a wet system?
Are they radiators?
How do you normally turn them on?
Do you have a cylinder for hot water?
Ok, great - get one of the timer too please
Does the timer control the heating and hot water?
Do you have a silver box on the pipework near the cylinder?
It's a combination boiler then.
The hot water will not be on a timer.
As long as the front of the boiler is set to hot water and heating, the system pressure is above 1.5 bar and the timer is say 'go' then it should work.
What happens when you push the slider on the side of the timer to 'I'
The timer is the mechanical clock, can you send a picture of the right hand side?
That's good, it is set to 'on'
Is the combi set to HW and heating on the front?
A combination boiler
Can you send me a picture of the controls on the front of the boiler?
When you press the smmer button, does the light come on?
Is there a make and model on the boiler - I do not recognise it?
Ok, Keston c36.
Let me recap;
You have hot water and no heating.
It is a combi boiler and you have a timer on the wall.
You need someone to check the wiring and the sytem poressure to get your boiler to work.
You will need a local heating engineer, try calling 3 and see who gives the best price