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Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 1561
Experience:  30 Years on the tools, now retired, Ex CORGI
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My tenants have a betacom 24c and the flame light is on (red)

Customer Question

My tenants have a betacom 24c and the flame light is on (red) on the panel.
They say they have enough money on the gas card and the water pressure seems high enough. Do you know what else it could be?
Submitted: 1 year ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 1 year ago.
What happens when they try to reset the boiler?
Customer: replied 1 year ago.
Nothing. Light is still on
Expert:  Andrew Smith replied 1 year ago.
Turn to the reset position and hold there for over 6 seconds and tell me what the boiler does?

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