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Ask Andrew Smith Your Own Question
Andrew Smith, Engineer
Category: UK Plumbing
Positive Feedback: 93.3 %
Satisfied Customers: 2198
Experience: Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
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have turned off boiler to clean heating system. i have drained

Customer Question

have turned off boiler to clean heating system. i have drained the system, have added the cleanser, refilled it and now boiler wont start. the power light is on but a flashing light is saying that there is no water flow or flow/return reversed. please advise. thanks

Submitted: 12 months ago.
Category: UK Plumbing
Expert:  JACUSTOMER-x2xjn1f2- replied 12 months ago.

Likely the shutoff is broken or just the screen has sediment. If you have cold water then it is sediment if you have no or little water the shutoff stem is broken and not opening and needs replacement.

Customer: replied 12 months ago.

the water supply is not a problem, the problem is that the boiler will not come on to heat the water or the radiators. in the instruction booklet with the boiler, which is 2 yrs old , in the fault finding section, it says that the flashing light s are indicating `no water flow or flow/return reversed`. as nothing was turned off from the actual boiler, i am now puzzled as to what has been switched off in the boiler, if anything. what does this mean? thanks

Customer: replied 12 months ago.

Relist: Inaccurate answer.

Expert:  Andrew Smith replied 12 months ago.

Hi my name is XXXXX XXXXX lets see if we can get you sorted in the shortest possible time. Do you have the make and model so we can sort this together?

Customer: replied 12 months ago.

hi andrew, it`s a baxi solo 15 he, do you have the original query? the boiler is only just over 2yrs old. thanks

Expert:  Andrew Smith replied 12 months ago.

Are you able to check your pump is full of water and spinning? Can you slacken the screw in the centre and take it out (use a tub, there may be a small amount of water)

Customer: replied 12 months ago.

just going to check now , will be right back

Expert:  Andrew Smith replied 12 months ago.

Let me know what you find

Customer: replied 12 months ago.

Opened the screw on pump, released the the air in pump till water came out. Fired boiler up & it worked for a split second. Just the green on light showing, no indication of pilot being lit or sound.

Expert:  Andrew Smith replied 12 months ago.

Green light showing means it is waiting for a "go" signal. Is either your hot water or your heating working? Is your pump running?

Customer: replied 12 months ago.

When I switch to hot water or heating there is no sign of pilot coming on. The pump starts running and the green `on` light remains lit. The timer clock is only 12 mths old, so don`t think its failed.

Expert:  Andrew Smith replied 12 months ago.

Can you hear the fan running like it normally does (at the top of the boiler near the flue)?

Customer: replied 12 months ago.

No, but surely that will only run when pilot light is burning,(which its not).

Expert:  Andrew Smith replied 12 months ago.

The pump will run when your hot water or your heating is on, the boiler gets the same "go" signal. The boiler should go click, fan, click, pilot, main burner. Are you getting any of this?

Customer: replied 12 months ago.

the problem has now been resolved, thank you very much. there was air in the pump.

Expert:  Andrew Smith replied 12 months ago.

Great news.

Andrew Smith, Engineer
Category: UK Plumbing
Positive Feedback: 93.3 %
Satisfied Customers: 2198
Experience: Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
Andrew Smith and other UK Plumbing Specialists are ready to help you

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