How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brian Your Own Question

Brian
Brian, Plumber
Category: UK Plumbing
Satisfied Customers: 649
Experience:  16 yrs. experience as plumber, including full bathroom and kitchen installations.
63187465
Type Your UK Plumbing Question Here...
Brian is online now
A new question is answered every 9 seconds

I have a c26 firebird boiler Enviromax. It was fitted about

Customer Question

I have a c26 firebird boiler Enviromax. It was fitted about 2.5 years ago. It has stopped heating the water, it warms it but not heating it. The radiators sort of start to come on, get a little bit warm and then stop. There are no lights on the boiler showing except the green one (there are three on the front). Just wondered if you had any ideas of simple things I could try - I know nothing about boilers so I am afraid I am probably limited in what I can do but any advice very welcome. I have the front off. I have tried turning it off and on again - still got the same problem. The system runs off kerosine/heating oil. Thank you Laura
Submitted: 2 years ago.
Category: UK Plumbing
Expert:  Walt-mod replied 2 years ago.

Hi,

 

I'm a moderator for this topic and I wonder whether you're still waiting for an answer. If you are, please let me know and I will do my best to find an Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 2 years ago.
Thank you. XXXXX am still waiting for an answer - Laura
Expert:  Walt-mod replied 2 years ago.
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We'll be in touch again shortly.
Expert:  Brian replied 2 years ago.
Hi my name is Brian,
I have been in the Plumbing & Heating trade for approximately 15 years,
lets see if i can help. Hi Laura can you tell me if the boiler fires up when you first put it on, I think you may have a pump fault rather than a boiler fault. when you turn your system on for heating and hot water can you check if the central heating pump is working its usually in the airing cupboard and will be whirring or vibrating .
Brian, Plumber
Category: UK Plumbing
Satisfied Customers: 649
Experience: 16 yrs. experience as plumber, including full bathroom and kitchen installations.
Brian and other UK Plumbing Specialists are ready to help you
Customer: replied 2 years ago.

Hello Brian,

 

Thank you. The boiler is firing up, it doesn't seem to be blowing out as much heat and the exhaust gases coming from the flue seem less than usual.

 

The pump is vibrating when I turn the hot water of heater on. It is a red pumb by the hot water tank. I didn't even know it was there before!

 

Thanks,

 

Laura

Expert:  Brian replied 2 years ago.
ok thanks the flue will only blow out at approx 60 to 70 degrees, the fumes i think you are referring to is the steam from condensation, this steam or condensate will only happen if the central heating water is circulating through the boiler its caused by the difference in temperature from the water coming from and returning to the boiler. if you can check the pipe to that pump and tell me if its really hot, if its not go to the boiler and tell me if its really hot at the boiler, also check the pipe going into the side of the hot water cylinder and let me know if thats hot as well. obviously when the hot water is on. thanks Brian

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    1559
    30 Years on the tools, now retired, Ex CORGI
< Last | Next >
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    1559
    30 Years on the tools, now retired, Ex CORGI
  • http://ww2.justanswer.com/uploads/CH/chamberlains/2011-6-11_181053_Photoon20110611at19.06.64x64.jpg Chamberlain Maintenance's Avatar

    Chamberlain Maintenance

    Plumber

    Satisfied Customers:

    310
    Qualified Plumber with over 17 years experience in Domestic & Commercial plumbing.
  • http://ww2.justanswer.com/uploads/QW/qwasert/2011-11-24_221527_ben.64x64.JPG qwasert's Avatar

    qwasert

    Plumber

    Satisfied Customers:

    187
    Condensing and Combi Boilers
  • http://ww2.justanswer.com/uploads/VE/Veillplumb/2011-8-31_155028_IMG1104.64x64.JPG Marc's Avatar

    Marc

    Plumber

    Satisfied Customers:

    122
    Plumbing and Heating expert with 25+ years experience, 21+yrs self employed as a contractor.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMER4xr7932a/2011-11-12_2244_SmallFacePhoto.64x64.jpg Ardent Engineering's Avatar

    Ardent Engineering

    Engineer

    Satisfied Customers:

    49
    Registered Gas Installer
  • http://ww2.justanswer.com/uploads/DA/DanRobinson/2012-5-13_221341_Me.64x64.JPG Dan_Robinson's Avatar

    Dan_Robinson

    Plumber

    Satisfied Customers:

    33
    Owner and Director of Jennings Heating Ltd. Registered to work with Gas and High pressure hot water systems.
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    400
    16 yrs. experience as plumber, including full bathroom and kitchen installations.