How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andrew Smith Your Own Question

Andrew Smith
Andrew Smith, Engineer
Category: UK Plumbing
Satisfied Customers: 2822
Experience:  Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
Type Your UK Plumbing Question Here...
Andrew Smith is online now
A new question is answered every 9 seconds

My power shower is running cold. Combi boiler pressure fine.

Resolved Question:

My power shower is running cold. Combi boiler pressure fine. All other hot water taps fine. What is the best course of action please?
Submitted: 2 years ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 2 years ago.
Hi my name is XXXXX XXXXX lets see if we can get you sorted in the shortest possible time. Can you turn off the cold feed to the shower, turn the shower onto hot and tell me what happens?
Customer: replied 2 years ago.
I cannot turn off the cold feed. The shower has a single tap which turns right for hot or left for cold. This may not work. Sometimes the shower delivers hot water for a few minutes but then it turns to cold.
Expert:  Andrew Smith replied 2 years ago.
Can you not get to the pipework that feeds the shower and see if there any valves on it? It does sound like a faulty thermostat in the shower, but i am trying to prove it.
Customer: replied 2 years ago.
Hello Andrew,

The pipework is behind the shower closet so I'll have to take the back off in the bedroom. Can't do that right now but will do so tommorrow and get back to you.

Many thanks,

Adrian McKeon
Expert:  Andrew Smith replied 2 years ago.
No problem - if you can isolate the cold we will know. Come back to me.
Customer: replied 2 years ago.
Hello Andrew,

I switched the cold off and ran the hot. The boiler did not kick in, the water remained cold and the jet was weak. I switched of the hot, turned on the cold and a strong jet of cold water came through. I then switched both on and tried adjusting the tap but nothing changed - the shower still ran cold.

Many thanks,

Adrian
Expert:  Andrew Smith replied 2 years ago.
It definitely sounds like a shower fault. Can you easily swap it without too much grief?
Andrew Smith, Engineer
Category: UK Plumbing
Satisfied Customers: 2822
Experience: Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
Andrew Smith and other UK Plumbing Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    1559
    30 Years on the tools, now retired, Ex CORGI
< Last | Next >
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    1559
    30 Years on the tools, now retired, Ex CORGI
  • http://ww2.justanswer.com/uploads/CH/chamberlains/2011-6-11_181053_Photoon20110611at19.06.64x64.jpg Chamberlain Maintenance's Avatar

    Chamberlain Maintenance

    Plumber

    Satisfied Customers:

    310
    Qualified Plumber with over 17 years experience in Domestic & Commercial plumbing.
  • http://ww2.justanswer.com/uploads/QW/qwasert/2011-11-24_221527_ben.64x64.JPG qwasert's Avatar

    qwasert

    Plumber

    Satisfied Customers:

    187
    Condensing and Combi Boilers
  • http://ww2.justanswer.com/uploads/VE/Veillplumb/2011-8-31_155028_IMG1104.64x64.JPG Marc's Avatar

    Marc

    Plumber

    Satisfied Customers:

    122
    Plumbing and Heating expert with 25+ years experience, 21+yrs self employed as a contractor.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMER4xr7932a/2011-11-12_2244_SmallFacePhoto.64x64.jpg Ardent Engineering's Avatar

    Ardent Engineering

    Engineer

    Satisfied Customers:

    49
    Registered Gas Installer
  • http://ww2.justanswer.com/uploads/DA/DanRobinson/2012-5-13_221341_Me.64x64.JPG Dan_Robinson's Avatar

    Dan_Robinson

    Plumber

    Satisfied Customers:

    33
    Owner and Director of Jennings Heating Ltd. Registered to work with Gas and High pressure hot water systems.
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    400
    16 yrs. experience as plumber, including full bathroom and kitchen installations.