How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick Ridley Your Own Question

Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 2706
Experience:  30 Years on the tools, now retired, Ex CORGI
15546140
Type Your UK Plumbing Question Here...
Rick Ridley is online now
A new question is answered every 9 seconds

I have a Glow worm flexicom 30cx combi boiler with a British

Customer Question

I have a Glow worm flexicom 30cx combi boiler with a British Gas BT Plus thermostat/timer. All seemed to be working fine a few days ago but now the boiler does not shut off despite the thermostat reaching temperature. The little flame symbol on the timer display disappears when it should which makes me think that it is the boiler not receiving the signal to shut down. I have tried shutting everything off and then switching on again but it still keeps firing up. I've had to turn the heating off and just leave the hot water on, I thought I would see when it would shut off but our room temperature reached 29 degrees!! Any ideas? Thanks
Submitted: 3 years ago.
Category: UK Plumbing
Expert:  Rick Ridley replied 3 years ago.
Hi I am Rick, UK Plumber, and I specialize on Boiler problems, I guess this is the wireless version, my advice would be to bin it and go wired, I honestly do not know of a 100% reliable wireless stat, I would not install one even if they were for free, Rick
Customer: replied 3 years ago.
Anyone that you recommend to use?
Expert:  Rick Ridley replied 3 years ago.
virtually any programmable room thermostat will be fine most run on batteries (5 year life) and only two wires back to the boiler, I cannot give a specific make as we are not allowed, pop into your local plumbers and ask for a programmable room stat wired and choose the functions that suite you, Rick
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 2706
Experience: 30 Years on the tools, now retired, Ex CORGI
Rick Ridley and 2 other UK Plumbing Specialists are ready to help you
Expert:  Andrew Smith replied 3 years ago.
Always try a new set of batteries first as this may boost the signal further. If you can still not get it to work then try sitting the transmitter next to the receiver to rule out defective hardware. If that works then try and find a location that does not offer too much interference and still can show a true temperature.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    1559
    30 Years on the tools, now retired, Ex CORGI
< Last | Next >
  • http://ww2.justanswer.com/uploads/solarman1947/2009-12-13_223915_phpkKBcXq_c2PM.jpg Rick Ridley's Avatar

    Rick Ridley

    UK Heating Engineer

    Satisfied Customers:

    1559
    30 Years on the tools, now retired, Ex CORGI
  • http://ww2.justanswer.com/uploads/CH/chamberlains/2011-6-11_181053_Photoon20110611at19.06.64x64.jpg Chamberlain Maintenance's Avatar

    Chamberlain Maintenance

    Plumber

    Satisfied Customers:

    310
    Qualified Plumber with over 17 years experience in Domestic & Commercial plumbing.
  • http://ww2.justanswer.com/uploads/QW/qwasert/2011-11-24_221527_ben.64x64.JPG qwasert's Avatar

    qwasert

    Plumber

    Satisfied Customers:

    187
    Condensing and Combi Boilers
  • http://ww2.justanswer.com/uploads/VE/Veillplumb/2011-8-31_155028_IMG1104.64x64.JPG Marc's Avatar

    Marc

    Plumber

    Satisfied Customers:

    122
    Plumbing and Heating expert with 25+ years experience, 21+yrs self employed as a contractor.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMER4xr7932a/2011-11-12_2244_SmallFacePhoto.64x64.jpg Ardent Engineering's Avatar

    Ardent Engineering

    Engineer

    Satisfied Customers:

    49
    Registered Gas Installer
  • http://ww2.justanswer.com/uploads/DA/DanRobinson/2012-5-13_221341_Me.64x64.JPG Dan_Robinson's Avatar

    Dan_Robinson

    Plumber

    Satisfied Customers:

    33
    Owner and Director of Jennings Heating Ltd. Registered to work with Gas and High pressure hot water systems.
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    400
    16 yrs. experience as plumber, including full bathroom and kitchen installations.