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Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
How were they actually lost due to this clerical error? What happened to them?
Please note I am not able to reply fully until later today and will do so on here thanks
Many thanks for your patience. First of all it is possible that their insurance will cover this as this most likely will amount to negligence on their part and that is what insurance will cover. In any event, the insurance is just there to ensure you get compensated. Even if they do not pay out, the storage company will still be liable so they can be pursued directly.
In terms of your legal rights, as mentioned this will most likely amount to negligence so you can consider seeking compensation for the value of the lost goods. The issue is that many of these will have sentimental value rather than just financial one. It would be very difficult to measure the value of sentiment and compensate you for that so you may find that in most circumstances the courts only compensate someone for the actual financial value, even if there was sentiment attached to the lost item. So whilst it would be possible to consider taking legal action against them for negligence and seek compensation for the value of the lost items, be mindful that it is unlikely to reflect the sentimental value you may have had or expected from a settlement.
Also see what happens with the insurance cover and whether they are able to resolve this. Only if that is not possible and the company does not take steps to resolve that themselves should you be considering legal action for compensation.
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