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When you request the services of the education consultant? Also, do you have an address for him/her at all?
Hi there, in the circumstances you have the right to consider taking this further by making a claim in the county court. If the total value of the claim is for less than £10,000 then it will be allocated to the small claims court which is the perfect venue for disputes such as yours. It allows smaller parties to try and get justice, without the need for legal representation and high costs. Also if you were unsuccessful you would not be responsible for the other side’s legal costs so overall it is a relatively low risk option. You also have 6 years in which to make the claim so there is no immediate rush and you can take your time to try and resolve this directly with them. However, if communications have completely broken down then you could just start the claims process at any time.
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