I apologise. I am having problems with cut-and-paste whereby the cut does not pick up the current reply. For some reason, it’s posted a previous reply.
This is the answer you should have had:
The right to cancel only applies in respect of contracts which have been sold at a distance which are subject to a credit agreement. The relevant legislation is the Consumer Contracts (information Cancellation and Additional Charges) regulations 2013
If the seller has failed to provide you with the statutory information under the Distance Selling Regulations, including your right to cancel, then your right to cancel “thinking time” does not start until they let you have that information subject to a long stop of up to 12 months. Assuming that you had all the information and it was a distance contract, you have 14 days to cancel provided the service has not been commenced in the interim.
The information they must give you is a description, total price, cost of delivery (not applicable in your case) the right to cancel, sellers details including address and telephone number.
If they didn’t do all that but you have the right to cancel if it is an “off premises contract”.
There is a definition of what is an off premises contract in the regulations. Paraphrasing it, if all the negotiations were of trade premises but the actual signing of the contract was trade premises then it’s covered by the regulations you have the right to cancel within 14 days of receiving all the statutory documentation provided the service has not already commenced.
The agent is going to argue that by putting the details on the website, the service had commenced.
If they took you to court to try to enforce this they are not going to be on good grounds particularly in view of the fact that you cancelled so early in the process.