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My name is ***** ***** I am happy to help you today. It's usually a term of your is insurance policy that you must report all incidents - it is immaterial that no vehicular contact took place; the fact remains that your car was damaged and it appears to have been somebody else's fault. It's arguable that it's up to you whether you wish to make a claim but the determining g factor is the wording of your insurance policy which you must check. Failure to keep to the terms of the policy could render the policy invalid and the insurer could terms it for breach of contract or refuse to indemnify you.
It's immaterial whether your car was damaged or whether another vehicle was damaged - the point is still the same. You will find that your insurer expects you to report all incidents of this nature - your insurance terms conditions will say this quite clearly. In any event, it no longer matters, the insurance company has clearly been informed of the incident and any communication you have with them must be a truthfully account.
It's probable that the other driver has reported the matter to his insurer which explains why they have contacted you.
Nice. Have a great weekend.
I can confirm the answer you have had is correct.
You have asked whether you are compelled to go through your insurance company and that questions is answered above.