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Ben Jones
Ben Jones, UK Lawyer
Category: UK Law
Satisfied Customers: 9038
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
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A bespoke recliner - not to my specifactions, Demo in my own

Customer Question

a bespoke recliner - not to my specifactions
JA: Thanks. Can you give me any more details about your issue?
Customer: Demo in my own home, issues concerning exact measurements taken but NOT to my satisfaction, notified firm next morning, but they say it is not returnable and in their openion "fit for its purpose?
JA: OK got it. Last thing — Solicitors generally expect a deposit of about $45 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: UK Law
Expert:  Jo C. replied 9 months ago.

What would you like to know about this please?

Customer: replied 9 months ago.
my e-mail has not been used to make contact before, I use only***@******.***????
Customer: replied 9 months ago.
Ican only be called on landline, do NOT use a mobile??!!
Expert:  Jo C. replied 9 months ago.

We can deal with it online if you prefer?

Customer: replied 9 months ago.
under the new consume rights of 2015 - I am right to insist that the measurerments are not to my specfication when ordered and I require a refund ?
Customer: replied 9 months ago.
Sorry, Am I correct to pursue a refund as it is NOT "fit for MY purpose??
Customer: replied 9 months ago.
The su m of money involved is over £3000.00 but I was assured I was getting the BEST product available!
Expert:  Jo C. replied 9 months ago.

Do you accept that it was a bespoke product?

They did make it to your specification or alter it?

Customer: replied 9 months ago.
Time is now 11.30 a.m. 27/02/16. I am signing out now, cannot tell if my Query will be answered!! my contact mail address is ****** (n o other) Still not cofident in what cost I have as yet incurred for this contact???
June ***** (age 85) Landline ***** (U>K)
Expert:  Jo C. replied 9 months ago.

I am going to need the information I asked for?