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Are you asking if you are liable?
Were you due to be sent the phone?
Did you call the police?
Did you report this to the company immediately?
How did the mobile company conclude?
The debt collector is a non issue. They have power only to write and call and not really do much else.
The question here is what would happen if this went to court. There is clearly dispute over whether this phone was delivered. If they sued then that would be a live issue as everything turns upon it.
Chances are they would not but they could and you do need to understand that.
Whether you can win depends on their evidence. I would be concerned that they will have something probative given the circumstances.
Can I clarify anything for you?
That is from a solicitor so they are at least considering suing.
It doesn't mean they will do it but it is more likely than if this were from debt collectors.
It depends whether you are prepared to risk going to court or not.
If you are then invite them to sue.
If not then make arrangements to pay.
Then just invite them to sue.
Chances are they won't anyway.
No problem and all the best.
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