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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Has the company commenced county court proceedings against you? Kind regardsAJ
Hi, Thank you. ***** just ask - why did you not see the email? Do you think they did not actually send it?
Hi, Thank you. I would write back to them as follows:
(i) Say you have no more need for their services and will not be paying for them any further;
(ii) say that you did not receive the notice they sent, as they clearly did not send you the notice to the contact address you have corresponding through during your relationship;
(iii) Say that you believe they are doing nothing more than trying to penalise you for cancelling the contract and the concept of an automatic renewal is simply an unfair term. Say you believe no court would enforce this as it is nothing more than a contractual penalty.
I would then consider if you want to try negotiate and offer them a reduce payment to make this go away say £250 in respect of their admin charges. I would avoid letting this go to court if possible because you will waste further time and money that you will not recover. If you can settle with them I would push for this.
Have they threatened court proceedings?
Hi, Thank you. I think you have grounds to contest the validity of the clause because ultimately they are penalising you by demanding you pay for a service you will not use. I would try and least negotiate a settlement for them on the basis that you will not use the service.