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Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
Is there a reason why you do not wish to claim this from the buyer?
I am afraid that the Estate Agents are entitled to their fee - whether or not you had read the small print.
However it is an expense that you can recover from the buyer
I am sorry as I know this is not good news.
Please ask if you need further details
I am afraid that they are not meant to do anything other than the basic checks - in general terms of course you should have had a 10% deposit from which to pay this