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Hello my name is ***** ***** I am happy to help you today. Have you paid him for this service? Did you have anything in wriing to set out your expectations?
So are you saying that there are no photos of your 2 boys ?
Ok thanks, ***** ***** shame you have had this experience.
Under the Supply of Goods and Services Act you have the right to a reasonable service. If you have specified and agreed that you require certain things and he has failed to do so then he is also in breach of contract.
I would suggest you send him a letter before action setting out that he is in breach of the Act and in breach of contract and ask him to refund your money. You should state that if he does not then you will lodge a claim in the county court. You can do so online at www.moneyclaim.gov.uk
He may make an offer to refund a portion of the money on the basis that the photos you have received have some value. If he makes a sensible offer then you should consider accepting it.
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This is why I suggest you threaten to take him to court if he does not refund your money. It is unlikely you will be able to sue him for more than that as compensation in the UK is limited to financial loss. I really do feel for you. Being upset about wedding photos is the last thing you want.
Well then the only option is to bring the claim at www.moneyclaim.gov.uk
Good luck with this.
No problem please do remember to rate my answer before you leave the site and all the best for this.