*Tom Graham* I have taken a car insurance policy on 04/04/13 from a broker, premium was £6,000. I paid deposit of £1,489, on the 7/05 direct debit was taken from my account from a finance company of £524 and on 4/6/13 £517. The finance company has not sent me any finance agreement or any direct debt guarantee. on the 24/June I sent a letter to the broker saying please cancel my insurance with effect from 1/7/13 any refund me the deposit after deducting cancellation fees ( I was told over the phone when I took the policy that in case of cancellation 30% of the deposit will be deducted) in July I called them to ask when I will get the refund, they said your insurance still ongoing, so they said you have to put it in writing again, I forwarded a copy of the cancellation notice again by email, and made me sign a document saying that I no longer have the certificate of insurance before they cancelled it, eventually was cancelled on 27/7/13.
Now they are saying because you cancelled you have to pay £3500, total what I paid since I took the policy is £1489 ( deposit )+ 2 direct debts of £1,041, total ( £2,530 ) now they asking me for £970
As they have breached the Verbal agreement of the cancellation fees I have called my bank and told them I am disputing those 2 direct debts, they said we will refund the money within 1 working day and will sort it out with finance company.
Please note I have not signed any agreements or anything, what does the law says? Did I commit any offence?
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).