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Stuart J
Stuart J, Solicitor
Category: UK Law
Satisfied Customers: 22367
Experience:  PGD Law. 20 years legal profession, 6 as partner in High Street practice
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Hi I am an Australian citizen and purchased a programe being

This answer was rated:

Hi I am an Australian citizen and purchased a programe being promoted by JC Marketing, 50 The Runway, Hatfield, Hertfodshire, , Herts, Herts al109lb, UNITED KINGDOM Part of the deal was websites being hosted by a company in California called "Coolhandle. Both these companies have a 60 day money back guarantee.

I have been trying to receive a refund from both companies since February this year. Neither company now answers my e-mails. can you suggest how I might go to receive a refund

I'm Wendy, and I’m a moderator for this Legal topic.

We have been working with the professionals to try to help you with your question. Sometimes it may take a bit of time to find the right fit.

I was checking to see if you had already found your answer or if you still needing assistance from one of the professionals.

Please let me know if you wish to continue waiting or if you would like for us to close your question.

Also remember that JustAnswer has a multitude of categories to help you with all your needs from Health, Pets, Computers, Cars, Finance, Tax, to Home Improvement, and more.

Thank you,
Customer: replied 3 years ago.

Hello Wendy Thank you your reply. No I haven't found an answer. This has been going on for months. There doesn't appear to any help or recourse for this type of issue, so I am hoping your people may assist

Many Thanks xxxxx xxxxxxx Sydney Australia

Hello David,

Thank you, XXXXX XXXXX continue to look for a professional to assist you. Please let me know if I can be of any further assistance while you wait.

Customer: replied 3 years ago.

Hi Wendy No thanks fine if I can receive some guidance on this issue David

Customer: replied 3 years ago.

Hi Wendy I didn't realise the question would be closed I would still appreciate help on this matter

Thank you, XXXXX XXXXX will continue our search for a professional to help you.

Customer: replied 3 years ago.

Many thanks David

I have moved this to UK law, where you may have a better chance at an answer involving a UK company. You will have to list a similar question in US Consumer Protection law for the second company, since the UK expert will not know with any specificity what you can do in the US.
Customer: replied 3 years ago.

Many thanks I will post to an USA lawyer David

I have been asked
to look at this for you.

Where are you
based? In Australia?

How much did you

Have you signed any papers?


Who with?

How did you pay?

What you made you
use a company in the UK?

What have they done
and why do you want your money back?

We need full background details please.


Please bear with me
today and every day because I am online and off-line with clients, et cetera

Customer: replied 3 years ago.

Hi I am Australian citizen located Sydney.

Payments made:




Signed up on internet for marketing programme ( run by Jani G


They have a 60 day refund guarantee policy on their site.


After I requested that not interested in going ahead I had numerous emails questioning why I did not want to proceed.


I then had a number of emails saying they would expedite matter.


Now they don't answer my emails at all. I fiund the UK address on one of their emails.


Here is an example of their email to me. I responded I didn't want to go ahead as didn't have the time to work the programme.


Thank you for your time. i understand your time constraints


xxxxx and xxxxxxx xxxxxx

can issue small claims court proceedings

the company, but for £117, it is simply not a viable proposition because you
would be required to attend the hearing.

If you
paid by credit card, a claim with the credit card company under section 75 of
the Consumer Credit Act applicable in the UK, which gives the credit card
company liability, jointly, with the trader.

It is
highly likely that there is similar legislation in Australia that would be
something that you would have to take up with the Australian credit card

In the
UK, the amount in issue as to be over £100 and if this is in respect of two
contracts, it fails on both counts. If the two amounts are one contract, then
it is within the limit.

I am
going to be brutally honest with you, and that is that even if you were in the
UK, this is frankly not worth pursuing unless there is an allegation that these
people are trading fraudulently in which case it is then a matter for the
police. Unless there have been other incidents with other clients, I would not
expect the police to be particularly interested I am sorry to have to tell you.

appreciate that this is not the answer you wanted but there is absolutely no
point in me misleading you. I have a duty to advise you truthfully and
honestly, even if that answer is unfavourable.

I wish
I could be the bearer of better news, but I am afraid that I cannot see an
economical way forward to get this money back for you.

that answer the question? Can I help further? Can I answer any specific points?

Please don't forget to
positively rate my answer service even if it was not what you wanted to hear. You
should now see a series of buttons which enable you to rate my answer service

If you don't rate it positively, then the site keep your deposit and I get 0
for my time. It is imperative that you give my answer a positive rating.

It doesn't give me, "a pat on the head", "good boy" (like ebay), it is my

If in ratings you feel that you expected more or it only helped a little,
please ask.

The thread does remain open for me to answer follow-up questions after rating
my answer.

Stuart J, Solicitor
Category: UK Law
Satisfied Customers: 22367
Experience: PGD Law. 20 years legal profession, 6 as partner in High Street practice
Stuart J and other UK Law Specialists are ready to help you

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