I am going to be brutally frankwith you and tell you that by ripping the system out, and putting it in thebin, he is probably shot himself in the foot. He has destroyed any evidence hehas that would have enabled him to get a refund.
He paid £2500 for an alarm andfive years maintenance and he could have had five years maintenance of thealarm and sued them for breach of contract if they did not do that.
This is not one that I would betaking to court.
I'm sorry, I appreciate that thisis not the answer you wanted but there is no point in me misleading you.
Does that answerthe question.? Can I assist any further?
I am happy tofollow up any individual point you make
I am online andoff-line each day and most weekends.
Please don'tforget to positively rate my answer service (even if it was not what you wantto hear). If you don't rate it positively, then the site keep your deposit andI get 0 for my time. It is imperative that you give my answer a positiverating. It doesn't give me "a pat on the head", "good boy" (like ebay), it ismy livelihood!If in ratings you feel that you expected more or it only helped a little,please ask. Thank you.
By all means refer to Trading Standards (it isn't an OFT matter) if they are preying on elderly and vulnerable
The co don't have to offer cancellation period within that 5 years, no, sorry.
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