british gas have not fullfilled there service ive paid for in my policy ive been messed about for 9days what are my rights
System of Law: England-and-Wales
i have rang several times and had appointments cancelled been refused a engineer sent email of complaint twice been guarenteed more times than i can remember and still waiting for service
Hello,Sorry to hear this.You should claim compensation from British Gas for this.You first need to lodge a formal complaint against them using their internal complaints procedure, if this doesn't get you anywhere, you may take the matter further to the Financial Ombudsman Service: http://www.britishgas.co.uk/help-and-advice/contactus-personal-details/complaints/homecare.htmlhttp://www.financial-ombudsman.org.uk/consumer/complaints.htmAll the best. Please leave feedback
English Solicitor with over 10 years legal experience
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