i opened an online account with gala casino.com and deposited funds which have been debited from my account. I won a slot jackpot and requested payment. I received emails confirming payment would be forth coming and then my account was frozen. I received email stating that I had historic excluded accounts and this was why account had been frozen. I received further emails confirming payment and that they were awaiting director sign off. Yesterday they said I would not be paid. The account was opened in good faith and i believed as the excluded account was over 5 years old that I was outside time and could open and play. They are just trying to wriggle. they turnover excess of £1,000,000,000 and I am sure wouldnt want the publicity on this. Do I have a case
£145k , no deposit returned
deposit was 9k , original account was opened some time in 2007. have not agreed to return deposit. They allowed for account to be opened and confirmed payout in numerous email correspindance
i have written to the cheif exec at Gala also but yet no response
have just said that unable to pay out
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Thanks for your question. Please remember to rate my answer SMILEY FACE OR ABOVE so that I am credited for my time.Did you have old accounts that were locked?If so why were they locked?
Yes from 2007 which were excluded for 5 years. Gala claim this was a life term but only last 5 years and in there they didn't / don't expect users to attempt to open new accounts after this period. I do have emails confirming they would pay
Where is the casino based?Did you ever dispute any charges with your card provider?
Gala coral Gibraltar no disputes with card. They have today offered deposits back after saying nothing on friday
Thank you.What you could do is sue for breach of contract based on the fact you won and the emails stating they would pay you out,The downside is that you would have to sue in the home country so Gibraltar - because your contract and gaming is based there.You would need a solicitor, or their version of it to issue proceedings there and present your argument in court.In the uk there is nothing you can do as they are based offshore.This is why you need to sue in their home country,If the casino was based on the uk mainland then you could have issued proceedings here.I assume there is also a clause in their terms that states it is governed by the law of Gibraltar and not the uk.I am sorry if this is not necessarily the answer you are looking for but based on what you have said, this is the legal position. Please remember to click *** SMILEY FACE *** or above so that I am credited for my time. The question does not close and you can ask follow ups. Important: If you feel the need to rate as one of the lower two scores, it counts as negative feedback so please reply to me via the REPLY with any further questions you may have. I will be happy to assist
Called to the Bar in 2007
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