I purchased a new mercedes car in march 2011.In August 2011 I went to use the spare key.It would not work .I got in touch with mercedes asking if they could replace the key under warranty.They said they could,and arranged a date for a diagnostic test to replace the key.A test was done ,and they took the key.Mercedes supplied me with another key.Weeks later I got a bill for £217.00 for the key .When I contacted them to ask about the charge they said the key had been damaged by fluid,and I would have to pay for it.This key had never been off the key rack, and never been near any sort of fluid.They would not return the key either.Is there anything I can do in this case .Thank you
System of Law: England-and-Wales
talking to Mercedes explaning everything and that the car was under warranty and the key had never been near any fluid various phone calls and letters
Thanks for your question. Please remember to click ACCEPT once you get my answer.Have you paid it?
Then do not pay it.Simply write back and say they are mistaken and you want a second opinion.Say that it has never been wet and that you refuse to pay this bill.If it ever went to Court (and it wont for this sum) they would have to prove that you had put liquid on it.But dont pay it and explain why. Please remember to click accept so that I am credited for my time. Thank you.
Called to the Bar in 2007
no thank you
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