What rights do we have regarding the return of an exotic bird back to the shop. it has a violent nature. we bought it on Tuesday 10th April 2012Can we get our money back?
Province/Country relating to question : England
contacting the shop they have said that we can only have an exchange.
HiThank you for your question. I will try to help with this.-Could you explain your situation a little more?
i need to know asap we are going back to the shop this morning
Relist: Other.I NEED A RESPONSE ASAP
Thanks for your question. Please remember to click ACCEPT once you get my answer.What is wrong with it?
It is very violent and has drawn blood on all of us..it keeps attacking us when out of the cage and when he's left in the cage he acts like he's very nice one minute until you go up to the cage and then attacks the cage as if he is coming at you.
Were you made aware of these problems before you purchased?How did you pay? (cash, credit card)
he might not like all people all the time but seemed fine with us in the shop and was on our shoulders and been held by us all. they commented on how he had connected with us..
he might not like all people all the time but seemed fine with us in the shop and was on our shoulders and been held by us all. they commented on how he had connected with us.. and paid by debit card.
If there is an issue then you have certain rights.The goods must be fit for purpose, as described and of suitable quality. (Sections 13, 14 Sale of Goods Act 1979).Based on what you have said the bird is not suitable.Therefore by law you are entitled to a refund.If you also paid by credit card then you can also claim a refund from the card company (if the sum was over £100) as the card issuer is joint and severally liable under the Consumer Credit Act. Please remember to click accept so that I am credited for my time. Thank you.
Called to the Bar in 2007
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