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Hi there, We have clearly bought a hoax RCI product from a

Resolved Question:

Hi there, We have clearly bought a hoax RCI product from a rogue company in Tenerife. We paid over £7000 too much for this product and have not receive the described product at all. We are also still waiting for the terms and conditions and the contract details. We had to pay a deposit of £1000 on 9th February 2011, paid the outstanding amount of £7100 on 29th March 2011, have told the company by email that we would like to formally cancel our membership with RCI by 25th May 2011. The Company called: Future Resorts Marketing now says that we can not get any money back as it's out of the 3 month cancellation period. We were not informed of any cooling off period or cancellation period. According to my knowledge our membership only started once the full amount was paid and our first formal letter cancelling our membership was within 2 month's from date of full payment. Can you provide us with any help please?


 


We visited Future Resorts Marketing's offices in Tenerife on 09/02/2011 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.


 


The Sales person called Alex presented the following product to us:


 


Product Name: RCI Next Generation Points Membership


 


We were told that - RCI Next Generation membership-  is the new name which they now use for RCI membership,


and to become a RCI member you need to purchase a minimum of  20 000 points at a starting price of 30p each. (this price we were told is the least you can pay when you buy 20 000 points.


RCI will charge maintenance fee of 1p per point per year.


 


Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.


 


With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book


on how many points you will need to use.


 


With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,


the following point system applies:


 


1 Week in a hotel room will cost you 10 000 points


1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points


1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points


 


This will apply to any RCI Resort at any time of the year.


 


We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.


 


Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least


30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/2011) as we still had 1 week left of our Trial membership to take with Club la Costa.


 


If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website –we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)


 


In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.


And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they


Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don’t need to spent your RCI points to be able to get extra weeks.


 


When we asked if they can lower the buying price per point to 27p each if we buy 30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resort Marketing office in Tenerife) will pay the R900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.


 


We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.


 


We were asked to sign a membership agreement at that point (09/02/2011)  and asked to pay a deposit for our RCI Next Generation Points Membership.


We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card)  as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer


 (which left our bank account on 25.03.2011)


 


The money left our bank account on 25.03.2011 and they have confirmed receipt of it on the following Tuesday, 29.03.2011.


After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 2011 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation per year..


We are also still waiting for Contract Details, and access codes to use the Next Generation Bonus website. It's been almost 6 month's.


 


We also still have not received (apart from other things) the log-on details to the Next Generation Bonus Website. Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.


This information was first promised to us by a lady called Stefania (the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person from Future Resorts Marketing, but she left to work in their Italian offices without any notice given to us)


We found out later that our new contact person will be Jonny, but now it seems it is a gentleman called Michael who is starting to really get arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. And that we want the total sum of £8100 paid to them refunded back to us.


 


We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.


 


We visited Future Resorts Marketing's offices in Tenerife on 09/02/2011 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.


 


The Sales person called Alex presented the following product to us:


 


Product Name: RCI Next Generation Points Membership


 


We were told that - RCI Next Generation membership-  is the new name which they now use for RCI membership,


and to become a RCI member you need to purchase a minimum of  20 000 points at a starting price of 30p each. (this price we were told is the least you can pay when you buy 20 000 points.


RCI will charge maintenance fee of 1p per point per year.


 


Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.


 


With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book


on how many points you will need to use.


 


With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,


the following point system applies:


 


1 Week in a hotel room will cost you 10 000 points


1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points


1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points


 


This will apply to any RCI Resort at any time of the year.


 


We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.


 


Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least


30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/2011) as we still had 1 week left of our Trial membership to take with Club la Costa.


 


If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website –we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)


 


In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.


And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they


Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don’t need to spent your RCI points to be able to get extra weeks.


 


When we asked if they can lower the buying price per point to 27p each if we buy 30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resort Marketing office in Tenerife) will pay the R900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.


 


We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.


 


We were asked to sign a membership agreement at that point (09/02/2011)  and asked to pay a deposit for our RCI Next Generation Points Membership.


We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card)  as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer


 (which left our bank account on 25.03.2011)


 


The money left our bank account on 25.03.2011 and they have confirmed receipt of it on the following Tuesday, 29.03.2011.


After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 2011 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation per year..


We are also still waiting for Contract Details, and access codes to use the Next Generation Bonus website. It's been almost 6 month's.


 


We also still have not received (apart from other things) the log-on details to the Next Generation Bonus Website. Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.


This information was first promised to us by a lady called Stefania (the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person from Future Resorts Marketing, but she left to work in their Italian offices without any notice given to us)


We found out later that our new contact person will be Jonny, but now it seems it is a gentleman called Michael who is starting to really get arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. And that we want the total sum of £8100 paid to them refunded back to us.


 


We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.


 


 


We visited Future Resorts Marketing's offices in Tenerife on 09/02/2011 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.


 


The Sales person called Alex presented the following product to us:


 


Product Name: RCI Next Generation Points Membership


 


We were told that - RCI Next Generation membership-  is the new name which they now use for RCI membership,


and to become a RCI member you need to purchase a minimum of  20 000 points at a starting price of 30p each. (this price we were told is the least you can pay when you buy 20 000 points.


RCI will charge maintenance fee of 1p per point per year.


 


Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.


 


With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book


on how many points you will need to use.


 


With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,


the following point system applies:


 


1 Week in a hotel room will cost you 10 000 points


1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points


1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points


 


This will apply to any RCI Resort at any time of the year.


 


We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.


 


Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least


30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/2011) as we still had 1 week left of our Trial membership to take with Club la Costa.


 


If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website –we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)


 


In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.


And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they


Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don’t need to spent your RCI points to be able to get extra weeks.


 


When we asked if they can lower the buying price per point to 27p each if we buy 30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resort Marketing office in Tenerife) will pay the R900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.


 


We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.


 


We were asked to sign a membership agreement at that point (09/02/2011)  and asked to pay a deposit for our RCI Next Generation Points Membership.


We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card)  as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer


 (which left our bank account on 25.03.2011)


 


The money left our bank account on 25.03.2011 and they have confirmed receipt of it on the following Tuesday, 29.03.2011.


After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 2011 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation per year..


We are also still waiting for Contract Details, and access codes to use the Next Generation Bonus website. It's been almost 6 month's.


 


We also still have not received (apart from other things) the log-on details to the Next Generation Bonus Website. Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.


This information was first promised to us by a lady called Stefania (the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person from Future Resorts Marketing, but she left to work in their Italian offices without any notice given to us)


We found out later that our new contact person will be Jonny, but now it seems it is a gentleman called Michael who is starting to really get arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. And that we want the total sum of £8100 paid to them refunded back to us.


 


We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.


 


 


We visited Future Resorts Marketing's offices in Tenerife on 09/02/2011 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.


 


The Sales person called Alex presented the following product to us:


 


Product Name: RCI Next Generation Points Membership


 


We were told that - RCI Next Generation membership-  is the new name which they now use for RCI membership,


and to become a RCI member you need to purchase a minimum of  20 000 points at a starting price of 30p each. (this price we were told is the least you can pay when you buy 20 000 points.


RCI will charge maintenance fee of 1p per point per year.


 


Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.


 


With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book


on how many points you will need to use.


 


With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,


the following point system applies:


 


1 Week in a hotel room will cost you 10 000 points


1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points


1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points


 


This will apply to any RCI Resort at any time of the year.


 


We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.


 


Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least


30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/2011) as we still had 1 week left of our Trial membership to take with Club la Costa.


 


If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website –we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)


 


In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.


And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they


Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don’t need to spent your RCI points to be able to get extra weeks.


 


When we asked if they can lower the buying price per point to 27p each if we buy 30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resort Marketing office in Tenerife) will pay the R900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.


 


We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.


 


We were asked to sign a membership agreement at that point (09/02/2011)  and asked to pay a deposit for our RCI Next Generation Points Membership.


We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card)  as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer


 (which left our bank account on 25.03.2011)


 


The money left our bank account on 25.03.2011 and they have confirmed receipt of it on the following Tuesday, 29.03.2011.


After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 2011 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation per year..


We are also still waiting for Contract Details, and access codes to use the Next Generation Bonus website. It's been almost 6 month's.


 


We also still have not received (apart from other things) the log-on details to the Next Generation Bonus Website. Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.


This information was first promised to us by a lady called Stefania (the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person from Future Resorts Marketing, but she left to work in their Italian offices without any notice given to us)


We found out later that our new contact person will be Jonny, but now it seems it is a gentleman called Michael who is starting to really get arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. And that we want the total sum of £8100 paid to them refunded back to us.


 


We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.


 


We visited Future Resorts Marketing's offices in Tenerife on 09/02/2011 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.


 


The Sales person called Alex presented the following product to us:


 


Product Name: RCI Next Generation Points Membership


 


We were told that - RCI Next Generation membership-  is the new name which they now use for RCI membership,


and to become a RCI member you need to purchase a minimum of  20 000 points at a starting price of 30p each. (this price we were told is the least you can pay when you buy 20 000 points.


RCI will charge maintenance fee of 1p per point per year.


 


Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.


 


With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book


on how many points you will need to use.


 


With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,


the following point system applies:


 


1 Week in a hotel room will cost you 10 000 points


1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points


1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points


 


This will apply to any RCI Resort at any time of the year.


 


We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.


 


Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least


30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/2011) as we still had 1 week left of our Trial membership to take with Club la Costa.


 


If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website –we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)


 


In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.


And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they


Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don’t need to spent your RCI points to be able to get extra weeks.


 


When we asked if they can lower the buying price per point to 27p each if we buy 30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resort Marketing office in Tenerife) will pay the R900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.


 


We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.


 


We were asked to sign a membership agreement at that point (09/02/2011)  and asked to pay a deposit for our RCI Next Generation Points Membership.


We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card)  as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer


 (which left our bank account on 25.03.2011)


 


The money left our bank account on 25.03.2011 and they have confirmed receipt of it on the following Tuesday, 29.03.2011.


After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 2011 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation per year..


We are also still waiting for Contract Details, and access codes to use the Next Generation Bonus website. It's been almost 6 month's.


 


We also still have not received (apart from other things) the log-on details to the Next Generation Bonus Website. Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.


This information was first promised to us by a lady called Stefania (the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person from Future Resorts Marketing, but she left to work in their Italian offices without any notice given to us)


We found out later that our new contact person will be Jonny, but now it seems it is a gentleman called Michael who is starting to really get arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. And that we want the total sum of £8100 paid to them refunded back to us.


 


We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.


 


We visited Future Resorts Marketing's offices in Tenerife on 09/02/2011 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.


 


The Sales person called Alex presented the following product to us:


 


 


Product Name: RCI Next Generation Points Membership


 


We were told that - RCI Next Generation membership-  is the new name which they now use for RCI membership,


and to become a RCI member you need to purchase a minimum of  20 000 points at a starting price of 30p each. (this price we were told is the least you can pay when you buy 20 000 points.


RCI will charge maintenance fee of 1p per point per year.


Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.


 


With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book


on how many points you will need to use.


 


With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,


the following point system applies:


 


1 Week in a hotel room will cost you 10 000 points


1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points


1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points


 


This will apply to any RCI Resort at any time of the year.


 


 


 


We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.


 


Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least


30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/2011) as we still had 1 week left of our Trial membership to take with Club la Costa.


 


If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website –we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)


 


In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.


And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they


Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don’t need to spent your RCI points to be able to get extra weeks.


 


When we asked if they can lower the buying price per point to 27p each if we buy 30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resort Marketing office in Tenerife) will pay the R900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.


 


 


We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.


 


We were asked to sign a membership agreement at that point (09/02/2011)  and asked to pay a deposit for our RCI Next Generation Points Membership.


We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card)  as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer


 (which left our bank account on 25.03.2011)


 


The money left our bank account on 25.03.2011 and they have confirmed receipt of it on the following Tuesday, 29.03.2011.


After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 2011 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation per year..


We are also still waiting for Contract Details, and access codes to use the Next Generation Bonus website. It's been almost 6 month's.


 


We also still have not received (apart from other things) the log-on details to the Next Generation Bonus Website. Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.


This information was first promised to us by a lady called Stefania (the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person from Future Resorts Marketing, but she left to work in their Italian offices without any notice given to us)


We found out later that our new contact person will be Jonny, but now it seems it is a gentleman called Michael who is starting to really get arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. And that we want the total sum of £8100 paid to them refunded back to us.


 


We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.


 


 


 


 


 

Submitted: 3 years ago.
Category: UK Law
Expert:  Daniel Smith replied 3 years ago.
Hi there. Thanks for your question, I will help you with this.

Was it paid on visa debt or visa credit?

Dan
Customer: replied 3 years ago.

Hi Dan,

 

We paid the deposit of £1000 with Visa credit card and the remaining £7100 was transfered to our joint bank account from 2 other credit cards.

 

Lizel & Leon

 

Expert:  UK-Justice replied 3 years ago.
Thanks for your question. Please remember to click ACCEPT once you get my answer.

Can you summarise and I will see if I can assist.
Customer: replied 3 years ago.

We visited Future Resorts Marketing's offices in Los Cristianos,Tenerife on 09/02/11 with the intention to get information regarding RCI membership, as we were at this time Club la Costa Trial members and wanted to compare the 2 Vacation Club memberships.

 

The Sales person called Alex

(when asked what his last name was, he said that we don't need it and we can just ask for Alex because there is only 1 Alex employed at that office) presented the following product to us:

 

Product Name: RCI Next Generation Points Membership

 

 

We were told that - RCI Next Generation membership- is the new name which they now use for RCI membership,

and to become a RCI member you need to purchase a minimum of 20 000 points at a starting price of 30p each.

(this price we were told is the least you can pay when you buy 20 000 points.

RCI will charge maintenance fee of 1p per point per year.

 

 

Alex informed us that the reason they call it Next Generation Points is because it works totally different from the 'old' point system RCI used to have.

 

With the 'old' RCI point system you buy a certain amount of points which you get yearly to use, but it depends on the type of RCI resort / type of accommodation and the time of year you want to book

on how many points you will need to use.

 

With the RCI Next Generation Point system you buy a certain amount of points which you get yearly to use and it doesn't matter which RCI resort or what time of the year,

the following point system applies:

 

1 Week in a hotel room will cost you 10 000 points

1 Week in a 1 bedroom apartment which sleeps 4 would cost you 15 000 points

1 Week in a 2 bedroom apartment which sleeps 6 would cost you 20 000 points

 

This will apply to any RCI Resort at any time of the year.

 

We were advised by Alex to buy at least 30 000 points as this will give us 2 weeks per year in a 1 bedroom apartment, in any RCI resort at any time of the year.

 

Because we were Club la Costa Trial members at the time, we were told that we can get free access to the Next Generation Bonus website if we sign up to buy at least

30 000 RCI Next Generation points and if we sign up to RCI Next Generation Points membership on that day (09/02/11) as we still had 1 week left of our Trial membership to take with Club la Costa.

 

If we go away that day and use the last week of our Club la Costa Trial membership before we sign up to RCI Next Generation membership they would not be able to include access to the Next Generation Bonus website. (a website -we were told-where you can buy 'left over' weeks from RCI up to 6 weeks in advanced. Basically RCI resorts which have unsold weeks left, is up for sale at a bargain price for cash/card payment)

 

In the end Alex and his manager- Declan, persuaded us to buy 30 000 points as this would guarantee us 2 weeks every year in a 1 bedroom apartment in any RCI resort at any time of the year.

 

And if we only wanted to buy 20 000 points, access to the Next Generation Bonus website would not be possible. So we were told if we buy at least 30 000 points, they

Will give us free access to the Next Generation Bonus website where you get to buy leftover/unsold RCI weeks up to 6 weeks in advance by paying cash/ credit card- so you don't need to spent your RCI points to be able to get extra weeks.

 

When we asked if they can lower the buying price per point to 27p each if we buy

30 000 points, Alex's manager (Declan) came back , did a calculation in order to show us that they (Future Resorts Marketing office in Tenerife) will pay the £900 sterling on our behalf as a special favour as this is not normally done, and said he will include 1 week free in Tenerife and 2 weeks in Dominican Republic in any RCI resort. If we buy 30 000 points at 27p each = £8 100.00 sterling.

 

We were told to buy our RCI membership in Tenerife with Future Resorts Marketing as we will then pay no VAT or taxes on the product, where as in the UK we would have to pay the taxes and VAT of 20% on top of the price.

 

We were asked to sign a membership agreement at that point and asked to pay a deposit for our RCI Next Generation Points Membership.

We paid £1000 with a Visa Credit Card- (Priority Club Rewards Visa Card) as deposit on the day, and the rest of the outstanding £8 100.00 via bank transfer

(which left our bank account on 25.03.11)

 

The money left our bank account on 25.03.11 and they have confirmed receipt of it on the following Tuesday, 29.03.11.

After several calls and emails where we've requested from Future Resorts Marketing information regarding proof of membership and Membership start date, Membership number/ Agreement details, we have the week starting 9th May 11 only, received 2 brochures and a membership certificate from RCI stating that we are Pure Points members of 30 000 points with which we can hardly get 1 week of vacation in a 1 bedroom apartment, per year..

We are also still waiting for Contract Details, Terms and Conditions and access codes to use the Next Generation Bonus website. It's been almost 6 month's.

 

Every time we ask for this we get given a Generic user name and password XXXXX they promise us we will receive our own log on details in the next few weeks.

 

This information was first promised to us by a lady called Stefania Visentin -

the lady who deals with legal matters on behalf of Future Resorts Marketing, who was also our contact person at Future Resorts Marketing, but when I've confirmed that the outstanding balance of £7100 left our account and enquired by email to Stefania on whether it has reached the account of Future Resorts Marketing yet, we were emailed back by a person named Jonny. He told us that Stefania had to go to Italy to deal with some family matters, but that he will be our contact person now an will continue with our case, he will let us know when the money is in their account. When we've discovered that we are not getting what we were promised and asked to speak to Stefania (who was the only person since the day in the offices of Future Resorts Marketing who we managed to be able to speak to) we were told she left the office in Tenerife to work in their Italian offices because she was dealing with family matters in Italy. No notice was given to us that she was relocating. We found out by searching her Facebook page that she was actually now living in El Medano, Canarias, Spain.

 

At the time we thought our new contact person will be Jonny and at this point had already made a few phonecalls to Jonny to find out what was going on, we then found out that the only person who was allowed to speak/email us was a gentleman called Michael who was starting to get really arrogant because we've emailed him notifying him that we are no longer interested in this product as they don't deliver what was promised. (We were not allowed to speak to Alex or Stefania any more, and had no other contact details for them apart from the numbers we were given)

And that we want the total sum of £8100 paid to them refunded back to us.

 

Leon (my husband) phoned Michael to confirm that they have received the email to formally cancel our membership and requested a full refund of £8100 sterling. Michael told him that the director - Declan Gernon wants to speak to him. 3 days later Declan phoned Leon and just said that our cancellation period of 3 months has now expired and we got the product we were promised. -

before we paid the deposit to become RCI members, Declan and Alex said that if you want to sell your RCI membership points within the first 3 years, RCI will buy it back but you will only get 50% of what you paid for it , if you want to sell it after 3 years they will buy it back but will deduct 12% of the money you paid for it for administration purposes- when we've informed them we no longer want the product as it was not even close to what was promised and never really existed, none of this was mentioned again

 

 

We have not heard from them since- after several attempts of getting our promised product, contract details, terms and conditions ect. which we have paid for or a full refund of £8100.00 sterling.

Customer: replied 3 years ago.

 

Good Afternoon Law, I forgot to mention the below as well:

We've moved home a few months earlier and did not get around to update the Voters Register with our new address, as a result our application for a loan of £7100 was declined.

When we asked Stefania if we can pay by credit card the outstanding amount of £7100, we were told that they don't except credit card payments anymore as especially old people contact their credit card companies claiming that they did not get the product that was explained to them. Stefania also said for this inconvenience they will take care of any bank charges/transfer costs involved. Basically we will be able to deduct the bank transfer fees from the outstanding balance.

Expert:  UK-Justice replied 3 years ago.
Can you summarise into a short paragraph.

Customer: replied 3 years ago.

Dear Law,

 

In a nutshell:

 

We were told we are buying the following product-

 

If we buy 30 000 RCI Next Generation points at (an original price of 30p each) a discounted price of 27p each, we will be able to get 2 weeks in a 1 bedroom apartment every year, in any RCI resort around the world at any time of the year. As we were Club la Costa Trial members at the time, we were also told that if we buy a minimum of

30 000 RCI Next Generation points while we were on the Club la Costa Trial membership, that we will be able to get personal access to the Next Generation Bonus Week website (where you can book unsold RCI weeks up to 6 weeks in advance at a discounted price by paying cash or by card, so you don't need to use your RCI points. Like extra vacation weeks at a discounted price. You also don't pay a maintenance fee on these weeks) But to be able to get this we needed to become members while still on our Club la Costa Trial membership (we only had 1 week left on our Club la Costa trial membership) we were also told that it's the best to become RCI members in Tenerife as you don't pay taxes or VAT on the price, like in the UK where that VAT is at 20%

We were also told that if we buy a minimum of 30 000 RCI points that we will get 1 weeks holiday in Tenerife and 2 weeks holiday in Dom. Republic at any RCI resort as a thank you.

 

We had to pay a deposit on the day- we paid £1000 deposit by Visa Credit card

on 9th February 2011.

We signed a membership agreement of just 2 pages informing us we are buying 30 000 Next Generation points, Next Generation Bonus website personal access and our 3 weeks free holiday.

The outstanding £7100 was received by Future Resorts Marketing on 29th March 2011.

We have also received a receipt via email that they have received £8100 sterling from us.

We have since phoned and emailed several times to try and get our Contract details, Terms and Conditions, Cancellation period info, Bonus week website personal access details etc. with no luck.

 

In the week starting 9th May we have received 3 brochures from RCI and a certificate that we are holders of 30 000 Pure points.

With 30 000 Pure Points you can hardly stay in a 1 bedroom apartment in Winter time and then only at a few RCI Resorts.

 

When we've emailed Future Resorts Marketing to formally inform them that after several attempts to get the above mentioned information they have not delivered the product we were promise, the director told us that we are not able to cancel our agreement anymore as it's now way past the cancellation cut-off date.

 

The lady called Stefania who was our contact until we made the full payment is apparently now in Italy, we are not able to contact Alex who was our Sales person and promised us this 'non-existant' product, the director Declan just told Michael, who now seems to be the only contact person available when we need to contact FRM, that we have received the product and everything we were promised.

 

We found out that it was illigal from FRM to ask any deposit before a 14 day cooling off period, and it is also illigal to sell 2 different products alongside each other by European Law. The product we were told we are buying, never existed. For 30 000 RCI points you will normally pay no more than £1000 and it will hardly get you 1 week in winter time in a 1 bedroom apartment at only a few RCI Resorts.The Next Generation Bonus week website is not an RCI product at all and not RCI resorts at all. We never got any access apart from a Generic access to the Bonus week website.

 

We would like to know what we can do to get all our money back and what is our rights please.

 

Expert:  UK-Justice replied 3 years ago.
How did you pay the balance?
Customer: replied 3 years ago.

Paid the £1000 deposit by Visa Credit Card and the outstanding amount they didn't want to accept credit card payment over the phone as apparently they had many old people/clients who contacted their credit card companies telling them that they didn't know anything about the payment, as the product they have received is not the product they were promised. So we transfered funds (the outstanding amount of £7100) from 2 different credit cards into our Joint bank account and then transfered it to Future Resorts Marketing bank account.

 

Expert:  UK-Justice replied 3 years ago.
I see.

The £1000 deposit you can charge back.

But you are going to have to sue for breach of contract in relation to the balance.

You will need to issue proceedings in the County Court. You can do this online at: www.moneyclaim.gov.uk - you will have to pay a fee but this will be added to the claim.

But as you have not paid by credit card - suing is the only option.
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