Ask an UK Law Question, Get an Answer ASAP!
Thanks for your question. It's not good news though.
I'm afraid that the company is correct. A statutory cooling off period is only implied in to contracts executed away from the Seller's premises under the Consumer Protection (Distance Selling) Regulations 2000:-
This is the only cooling off period implied in to consumber contracts, so if you signed at their premises and there is no cooling off period in the written contract then you will not be able to cancel unfortunately.
If the works are defective or there is some other breach of an express term of the contract then you may be entitled to a refund/damages as a result of the sale of goods/supply of services legislation or under simple contract, but as it presently stands you are contractually bound to pay the purchase price and they are contractually bound to provide the contractual service.
I am very sorry it could not be better news.
If this has been useful please kindly click accept so that I may be rewarded for my time. If you do not click accept your money stays with the site and I do not receive any credit for the time I have taken to answer your question.
I will answer your follow up questions you may have.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).