You should have been informed of the hourly rates of those persons working on your file, the likely costs and how these are calculated.
Initially you might ask them to address themselves to your concern by providing you with a detailed account of how the charges have been calculated, broker down in to hourly units.
If you are unhappy then you may consider a complaint.
The procedure for any complaint (eg. billing or legal error) is to first initiate the firm's internal complaints process. Set out your concerns in writing, refer to their complaints service and ask for the process to be initiated. The complaints will be addressed by the firm and they will then take the action they consider appropriate.
If you are still unhappy with this then you will have contact the Legal Ombudsman giving them details of the complaint. They will try and resolve it informally. If they can't then they will investigate the complaint formally and then make a decision over whether to reduce the fees.
PO Box 15870
Tel: 0300(NNN) NNN-NNNN(Monday to Friday 8.30am to 5.30pm)
Minicom: 0300(NNN) NNN-NNNNbr />E-mail: [email protected]
I would not worry too much about upsetting the solicitor, we are a tough skinned lot and you are paying for a service.
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