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Hi Debbie and Phil,
Thanks for your question.
I'm afraid there's no magic legal bullet for your issue. The agents are correct in that they should now apply for accelerated possesion proceedings as, clearly, you are entitled to assuming the original notice was served in the correct form. If it was not then you will be able to sue the agent to recover the loss you suffer.
In the end, you pay the agents to make these applications and are entitled to chase them again (and again) about getting on with the application. Do that, be persistent. If they admit they do not know what they are doing then you're going to have to negotiate with them about getting a solicitor to do it for them. Plainly the costs of the instructing a solicitor will be the main point of negotiate but I would ask them to pay for it because it's no doubt a breach of their duties under your agreement with them. If they want your business in the future they will pay.
If the tenants do not leave after the order for possession then you will have to get the Court bailiffs to evict them.
Though I'm certain your very concerned about your daughter's accomodation, I'm afraid it's not really relevant to your dispute with the current tenants.
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