Ask an UK Law Question, Get an Answer ASAP!
Thanks for your question.
Your concern should be dealt with through the agent, that is what you are paying them for. If the property was in a poor condition upon the previous tenants vacating then the agents would have an checking-out inspection and should have arranged the appropriate cleaning works so that it was in a tenantable condition for the next tenant. The cost of these works would then have been deducted from the tenant's deposit.
You should consult with the agents on the matter, ask about the return of the deposit to the tenant and whether any appropriate deductions were made in respect of remedying the state of the property, if no such deductions were made then you should question why. Write again to them and you may consider using an emboldened "COMPLAINT" at the top of the letter and setting time limit of 7 days for them to respond.
If this is useful please kindly click accept so that I am rewarded for my time. It will be gratefully received and you will be free to ask follow up questions.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).