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Michael Holly
Michael Holly, Solicitor
Category: UK Law
Satisfied Customers: 6541
Experience:  I have 20 years of experience as a solicitor in litigation and other areas
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This is a trading standards query I have purchased something

Resolved Question:

This is a trading standards query?

I have purchased something online and the description is misleading.

The details are:
Bobbi Brown 3 Piece Lip Crayon Collection. In the description it says "Each crayon comes with a complimentary custom-sized sharpener" but the set only comes with one. The customer services person apologised and said that is a mistake and they will amend the details. This does not help me though, I want them to send me the other two! Do they have to?
Submitted: 7 years ago.
Category: UK Law
Expert:  Michael Holly replied 7 years ago.

No not in the case of genuine error on the part of the retailer.

I hope this helps kindly click accept so that I get credit for my answer.

Best wishes

 

Yours sincerely

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