I rewrote the request below to make it clearer...
Here is my situation. I live in the US and I am Greek. Before moving to the US, we were in the UK and both myself and I were granted indefinite leave to remain. When my kids were born, we applied and got the British passport for them as well as citizen certificates that were British.
Unfortunately, their passports expired and in order for me to apply I need to add some numbers to the application from her British citizenship certificate... which I lost.
I read online that I need to apply for a duplicate to the UK Border Agency (in Liverpool) which I did and today I received a letter saying hat they were "unable to find a record of the grant of citizenship". How can it be possible? What shall I do? I really need those numbers to complete the 1B part of her passport.
Do you think you will be able to help me? The passport clearly states that she is British. I am happy to pay to get her certificate or those numbers for her. I am running out of time.
My child is British but I lost her certificate (I applied for her when we were living in he UK as I had indefinite leave to remain). She received her certificate, I used it to issue her passport which was expired. I will need all the numbers from her certificate to renew the passport. I raed and applied to the UK Border Agency (in Liverpool) and today I received a letter saying hat they were unable to find a record of the grant of citizenship. How can it be possible? What shall I do?