Hi thank you for your question.
In the approval letter you relieved for the UKBA there is usually a number starting with 0300 which asks you to contact them in the case that either your card has not been delivered or if there are mistakes on your biometric residence permit.
You need to contact the UKBA on the number informing them that your card has not been received.
I do not think you should worry too much about this issue, as long as you have a letter from the UKBA stating that your application has been approved, then its all a matter of informing the UKBA that you are still waiting for your biometric card.
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Dear sir, i can not find the 0300 number what you tel us and i did email to the delivery dept.(bcr)the refier to case worker but no one contract me yet i am so disapoint can you tel where should i get the enquari if i want and i paid for premium service but i have not recived that one my visa is expried now and i want to travel but how my gandmum is sick in india.
You will need to do the following:
If you have not received your permit 10 working days after the date on your letter from us extending your permission to stay in the UK, you should email BRPDelivery@homeoffice.gsi.gov.uk. In your email you should state:
If you do not provide all this information, there may be a delay in answering your query.
You can also send this information by post to:
Freepost RRYX-GLYU-GXHZ,Returns Unit,PO Box 163,BristolBS20 1AB
You cannot ask about undelivered permits in person at our public enquiry offices or biometric enrolment centres.
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