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Gallagher99
Gallagher99, FORD SENIOR /SPECIALIST TECHNICIAN
Category: UK Ford
Satisfied Customers: 2986
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR/SPECIALIST TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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I have a ford titanium 2013 and I am trying to connect my

Customer Question

I have a ford titanium 2013 and I am trying to connect my new Iphone 6S to it and it says that i need to debond a phone, though it doesnt show any phones on my screen?
JA: What is the model of your '13 Ford?
Customer: Focus Titanium LW
JA: Are you fixing your Focus yourself? What have you tried so far?
Customer: It picks up my phone though doesnt work? my personal phone still works though
JA: Anything else you want the mechanic to know before I connect you?
Customer: nope
Submitted: 3 months ago.
Category: UK Ford
Expert:  Gallagher99 replied 3 months ago.

Hi there good morning to you and sorry for the delayed response ,

My name is ***** ***** I would be happy to assist you today

Do you still require assistance with this issue

Kindest regards ***** *****

Brian

Customer: replied 3 months ago.
Hi thanks for coming back to me,
There are no phones to be de-bonded in the menu;
No phone will register to be bonded (tried 3 x different new iPhone 6s and a galaxy 7 edge, with no results;
It is showing as available 'ford audio' in the Bluetooth list in my phone and tries to connect, then says not connected;
How do u do a master reset and would that work?
Expert:  Gallagher99 replied 3 months ago.
Hi there good morning to you and sorry for the delayed response
Ok the isssie lies with a Bluetooth module lock upThe first thing that must be done is to power down the module for 5 -10 minutes
To do this remove the postive terminal from the vehicles battety and leave off for 5-10 minutes then reconnectThis should reboot the Bluetooth system
This is a practice I use commonly
If you need anymore help or advice on this issue going forward please let me know and I will do my upmost to assist you
If you are satisfied with my answer /advice
PLEASE REMEMBER TO RATE MY ANSWER
Kind regards ***** ***** and have a dayBrian
Customer: replied 3 months ago.
Hi Brian again, did as instructed to no avail. There are zero paired devices in the memory and it blocks the conversation if I have Bluetooth in like it is trying to pair. I get as far as "pairing successful' then it stops. Any other suggestions?
Expert:  Gallagher99 replied 3 months ago.

Hi there good morning to you

Not worries

Can You retry this but leave it dissconected for 1 hour

The issue is a software Glich or lick up as it's known

Try the longer dissconection first and let me know how you get on

Kindest regards ***** *****

Brian

Customer: replied 3 months ago.
Hi BrianSorry didn't work:-(
Expert:  Gallagher99 replied 3 months ago.

Hi there good morning to you and sorry for the delayed response

I have been away for the weekend thus the late reply

Ok if the reset procedure was unsuccessful then the next méthodical step would be to update the software level through fords ids diagnostic equipment (this rarely works )

And if the fault is still present then the fault will lie with the Bluetooth module itself (internal issue )

And in order To resolve this issue you will need to have a new Bluetooth module fitted

If you need anymore help or advice on this issue dave please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice

PLEASE REMEMBER TO RATE MY ANSWER

Kind regards ***** ***** and have a day

Brian

Customer: replied 3 months ago.
Hi BrianHow do I do a master reset?
Expert:  Gallagher99 replied 3 months ago.
Hi there good evening to you and sorry for the delayed responseThe master reset function is accessed by pressing the phone button and scrolling down to master reset and selecting it the system will shut down and then Re- initialise the Bluetooth moduleKindest regards ***** *****
Brian
Customer: replied 3 months ago.
Hi BrianThere is no master reset in the phone menu. Only highlighted is dial number,blue tooth,redial,select phen(none in there),and reject all calls?
Expert:  Gallagher99 replied 3 months ago.
Hi there good morning to youNo worries
The reason there isn't a master reset is because your module is the earlier level Bluetooth module these changed in 2012/2013 MY vehiclesRegards ***** *****Brian
Expert:  Gallagher99 replied 2 months ago.

there good afternoon to you

How did you get on with our Bluetooth voice control issue

Kindest regards

Brian