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Gallagher99
Gallagher99, FORD SENIOR /SPECIALIST TECHNICIAN
Category: UK Ford
Satisfied Customers: 2979
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR/SPECIALIST TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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We had to replace the battery of our Smax, now the audio

Customer Question

We had to replace the battery of our Smax, now the audio unit has reset and we cannot find the 4 digit security key
Submitted: 10 months ago.
Category: UK Ford
Customer: replied 10 months ago.
In the handbook is a serial number V563932
Expert:  Gallagher99 replied 10 months ago.

Hi there good morning to you

Ok if you can give me a few minutes a will generate your radio code

Kind Regards ***** *****

Brian

Expert:  Gallagher99 replied 10 months ago.

Hi thanks

Ok here is the radio code you requested for your Serial number - V563932 = 2055

If you need anymore help or advice on this issue please let me know

If you are Completely satisfied with my answer /advice

PLEASE RATE MY ANSWER

Kind regards ***** ***** and have a nice day

Any postive feedback /bonuses are greatly appreciated

Brian

Customer: replied 10 months ago.
It's not working
Expert:  Gallagher99 replied 10 months ago.

Hi there

can we just confirm the serial number you have given is for this unit as the unit may have swapped at some point

The serial number V563932 - 2055

Ok in order for me to generate your correct radio code i will need the serial number of the audio unit as there is no other way to generate the code

Most ford audio units have a serial number self read function built into the unit

If you press and hold buttons 1&6 or 2&6 (older units the unit will run through a self test and should run through various displays and display the serial number
The serial number will look like this - example
V015638 or M048725

If you can get back to me with this number I will generate your radio code immediately

If the self test function doesn't work and the unit doesn't display the serial number then the audio unit WILL need to be removed /popped out to read the serial number from the side of the unit

Kind regards ***** *****

Brian

Customer: replied 10 months ago.
Hello,
Thanks for your reply. That is the serial number in the book. The 1/6 and 2/6 button pressing is not doing anything though.
Expert:  Gallagher99 replied 10 months ago.

Hi there

Is this a sat NAV unit touchscreen or SD card to left of screen or just a standard CD player

If unsure can you post an image

If you press and hold 1&6 the system should run through a test

Customer: replied 10 months ago.
Sat nav unit with an SD card (sorry for short answers- am in a school and no phones allowed)
Expert:  Gallagher99 replied 10 months ago.

Hi there no worries

Ok if the code 2055 isn't correct/working then I suspect either the unit has been replaced or the wrong handbook has been supplied with vehicle when bought

Ok to generate the radio code for this unit i need the information from the side of the unit

I then need to fill in and fax a form to Bosch in Germany

They will then email me with the radio code

Unfortunately this is the only way to get the code for these 5 inch SD card inserted on front of audio unit s

Kind regards ***** *****

Brian

Expert:  Gallagher99 replied 10 months ago.

Hi there good morning to you

Did you manage to retrieve the information needed to generate your radio code

Regards ***** *****

Brian

Customer: replied 10 months ago.
Sorry for silence, am currently in hospital with daughter after surgery. Will revert once home again.
Expert:  Gallagher99 replied 10 months ago.

Hi there

No worries

Sorry for any inconvenience caused

Regards ***** *****

Brian

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