How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Gallagher99 Your Own Question
Gallagher99
Gallagher99, FORD SENIOR /SPECIALIST TECHNICIAN
Category: UK Ford
Satisfied Customers: 2982
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR/SPECIALIST TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
17855046
Type Your UK Ford Question Here...
Gallagher99 is online now
A new question is answered every 9 seconds

Connect Van 2004. Immobilser problem is intermittent. More

Customer Question

Customer: Hi, ***** *****, Connect Van 2004. Immobilser problem is intermittent. More often than not the van will not start, the immolbilser flashed rapidly for 1 minute, and then gives code 15. I have had a new key produced by an auto key expert. Whilst he was here the van started every time with both keys.
JA: Thanks. Can you give me any more details about your issue?
Customer: Engine turns over, but won't fire as if out of diesel. There is diesel in the tank and I have added 5 litres of fresh and ran it outside for 30 minutes. Miles done are always present on the dash.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to UK Ford Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: No Rush. In fact I have to go out to work soon for the evening, but I don't need the van, as I can use the car at the moment.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: UK Ford
Expert:  Gallagher99 replied 10 months ago.

Hi there good evening to you

Ok is it always flash code 16 that is present

How intermitent is this

Does this happen with the freshly programmed new key

Regards ***** *****

Brian

Customer: replied 10 months ago.
Hiya,
it is code 15, and is always the same fault code. About 80% won't start and 20% will start. I could go out tonight and it will start every time. Then nothing for days. I don't dare move it in case it strands me. Both keys the same, if one works, they both work and if they don't work then they both don't work. I can lock / unlock the van fine anytime with flashing indicators to suggest everything is fine.
Expert:  Gallagher99 replied 10 months ago.

Hi there thanks for the extra information

If you can leave this with me I will look deeper into this

Kind regards ***** *****

Brian

Customer: replied 10 months ago.
Hi Brian,
I am off to work now in the car, and won't have time to check back on the computer until about 5pm GMT tomorrow.
Thanks
Expert:  Gallagher99 replied 10 months ago.

Hi there good evening to you

Ok flash code 15 inducates an Incorrect key code, unprogrammed PATS key (keycode format OK), vehicle does not start (20 second anti-scan invoked) (crank no fire )

This is commonly combined with a fault code of B1601 (logged in the PCM )

In most cases this is caused by a damaged PATS key but as you have had a new key cut and coded this can be ruled out

The next methodical diagnostic route would be to have both keys erased and then recoded using fords ids software

Then have the Immobilsor system re-initalised

This involves resetting the Immobilsor system and repairing (handshaking ) the control modules together (PCM/cluster)

if the fault still persists after having this done then I we would need to check the pats transceiver /wiring between the pats transceiver (this is more rare ) and this issue would commonly bring up a different flash code

If you need anymore help or advice on this issue please let me know

If you are Completely satisfied with my answer /advice

PLEASE RATE MY ANSWER

Kind regards ***** ***** and have a nice evening

Brian

Expert:  Gallagher99 replied 10 months ago.

Hi there ,good morning to you

How did you progress on with our immobilsor fault

Regards Brian

Customer: replied 10 months ago.
Away in France this week. Van booked in at local garage for diagnostics. Hopefully have it fixed when I return Saturday.
Customer: replied 10 months ago.
Local garage can not sort it. I will have to check with Ford dealer when I return to the UK on Saturday. Cheers
Expert:  Gallagher99 replied 10 months ago.

Hi there no worries

Yes this really needs fords ids software used to correctly diagnose this issue

If you need anymore help or advice on this issue or clarification on what you have been told please let me know

If you have been satisfied with my answer /advice thus far

PLEASE RATE MY ANSWER

Kind regards ***** ***** and have a nice day

Brian

We can continue on this same post

Expert:  Gallagher99 replied 9 months ago.

lHi there good evening to you

How did you get on with our immobilisor issue

Kind regards ***** *****

Brian