Hello, I hope I can offer you some assistance.
Do you know the service history of the vehicle? Did it have the transmission oil changed at the 37.5K service? Have you the chassis number of the vehicle? So I can obtain the correct details.
Let me know and I'll reply as soon as I'm able to.
if the transmission oil and filter wasn't changed at the 37.5K service then this can lead to many concerns with the powershift transmission, Ford technical services have been stressing this point to all dealers since the transmissions introduction.
There is no total transmission reset available, some parameters in the transmission control module can be reset, this is usually carried out after a software update but if not get the dealer to reset the parameters after the oil and filter change.
The transmission also adapts to driving style so you may find that the behaviour of the gearshifts may alter the more you drive the car and the control module adjusts to your driving style.
Other than oil and filter replacement and software programming the powershift transmission is still a sealed unit in the UK so no parts are available internally on the transmission. You need to establish if the oil and filter were replaced at 37.5K as if this wasn't carried out any warranty on the transmission may be void (a UK Galaxy has 60K/3 year warranty) as if a transmission replacement is required Ford will want a copy of the invoice for the oil and filter replacement.
Have the oil and filter replaced then allow a thousand miles for the transmission to adapt then go from there.
Let me know if I can assist further or if you have more questions regarding this and I'll reply as soon as I'm able to.