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green-owl
green-owl, Engineer
Category: UK Electronics
Satisfied Customers: 74
Experience:  16 years, include works in aluminium plant, industrial machinery, military weapons, programming
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I have an exword japanese digital dictionary model casio

Customer Question

Hello I am Eeha
JA: What's the make/model of your device? How old is it?
Customer: I have an exword japanese digital dictionary model casio XD-A6500
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I havent used it since last 4-5 months and by mistake I left it with the batteries inside
JA: Anything else you want the electronics expert to know before I connect you?
Customer: yesterday I trie to open it with the new batteries and the screen was working for a minute but then suddenly lines starte appearing and the words started dissappearing the screen went white and then black now the dictionary touch panel and buttons are working but just the screen has no display only black
Submitted: 2 months ago.
Category: UK Electronics
Expert:  GeekGal replied 2 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. Please give me just a moment to review your question.

Customer: replied 2 months ago.
Hi here are some pictures of the touch panel and the screen
Expert:  GeekGal replied 2 months ago.

Thank you! Let's try a reset of the device. Please remove the stylus from the side of the side of the device and then press the rest button on the bottom. Do not use a toothpick, lead pencil, or another object with a breakable tip. Please give that a try and let me know the results.

Customer: replied 2 months ago.
while keeping the dictionary on?
Customer: replied 2 months ago.
Done that
but the screen went black again
and no start
Expert:  GeekGal replied 2 months ago.

No. I apologize. I should have been more specific. Please turn the dictionary off, then perform the reset procedure. Please try again.

Customer: replied 2 months ago.
Ok.I have switched it off.. pressed the reset button
now should i open it?
Expert:  GeekGal replied 2 months ago.

Yes, please. Let me know the results.

Customer: replied 2 months ago.
It is still not working
still a blank screen but just the touch panel at the bottom is working
Expert:  GeekGal replied 2 months ago.

I'm sorry. Let;s try one more time, turning it off and then resetting, but this time let's press and hold the reset button for at least 30 seconds.

Customer: replied 2 months ago.
Ok
Customer: replied 2 months ago.
It is still not working
Expert:  GeekGal replied 2 months ago.

i am terribly sorry. I have searched high and low and can't find anything else on this issue. I will opt out and open the question to other experts who may be able to help. You will be notified when another expert picks up the question. They will see our conversation and know what we have already tried. Have a good day!