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Anthony InfoTech
Anthony InfoTech, Technician
Category: UK Electronics
Satisfied Customers: 13719
Experience:  Audio Visual Technician
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I am showing only atv and not dtv how do I change this

Customer Question

I am showing only atv and not dtv
how do I change this
Submitted: 1 year ago.
Category: UK Electronics
Expert:  Anthony InfoTech replied 1 year ago.

Hello

Welcome

Expert:  Anthony InfoTech replied 1 year ago.

Is the DTV menu greyed out please?

Anthony

Customer: replied 1 year ago.
It is not there
Customer: replied 1 year ago.
Qi accicpdently
Customer: replied 1 year ago.
I accidently went to computer to see if it would work but instead I wiped out memory of tv
Expert:  Anthony InfoTech replied 1 year ago.

Is there an MENU>>INFO>>MUTE buttons on the remote control?please check carefully for these buttons

Customer: replied 1 year ago.
There is a menu but. No info button
Customer: replied 1 year ago.
There is a mute
Customer: replied 1 year ago.
Hello are you there
Customer: replied 1 year ago.
there is an info I just found it sorry
Customer: replied 1 year ago.
Hello are you there this is a bloody waste of time
Expert:  Anthony InfoTech replied 1 year ago.

Sorry I am having trouble locking the question

Expert:  Anthony InfoTech replied 1 year ago.

OK you still there?

Customer: replied 1 year ago.
Expert:  Anthony InfoTech replied 1 year ago.

OK sorry we have a new system and its playing up

OK you need to press within 5 seconds and from standby (OFF)>> INFO>>MENU>>MUTE>>Power ON, the set will come on in service mode, navigate to option 13 (I think!) RESET and activate that , the set will switch OFF switch it back on again DTV menu should be available

Let me know if you have problems

Please consider rating the answer positively, rating me positively enables me to receive credit from the site, thank you, ***** ***** will remain open and stay open as long as you need it, if you have any concerns please don't rate instead just let me know and I will answer any queries you have

Many Thanks

Customer: replied 1 year ago.
It did not work
Customer: replied 1 year ago.
I think I may have to get new batteries for the remote
Expert:  Anthony InfoTech replied 1 year ago.

You did not get into the service menu then?

Expert:  Anthony InfoTech replied 1 year ago.

If you pressed the buttons correctly this will take you to an engineers menu did you get that far?

Customer: replied 1 year ago.
No I ended up talking to my knephew
Expert:  Anthony InfoTech replied 1 year ago.

I am not sure what you mean?

So you did not get into the service menu?

If you did not then you will need to try again you need to press the buttons one after the other in sequence until you see the service menu

Customer: replied 1 year ago.
I had to go into the settings into Australia and then put in the four digit code number which gave me access to change from ate to dtv and then reset
Expert:  Anthony InfoTech replied 1 year ago.

Remember to do this from standby set OFF red light lit

Customer: replied 1 year ago.
hope you have learned from this
Expert:  Anthony InfoTech replied 1 year ago.

No that is not right

Expert:  Anthony InfoTech replied 1 year ago.

You did do what I said

Expert:  Anthony InfoTech replied 1 year ago.

What you said does not make sense sorry I have been doing this too long ...................

Expert:  Anthony InfoTech replied 1 year ago.

If you have anything to add let me know

Customer: replied 1 year ago.
My nephew read the manual and talked me through it and my tv is now working fine so sorry you were not able to help me so I cannot rate you
Expert:  Anthony InfoTech replied 1 year ago.

Yes right......have a good day