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green-owl, Engineer
Category: UK Electronics
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Experience: 10 years, include works in aluminium plant, industrial machinery, military weapons, programming
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Customer Question

i have a hdr-6110usb, i downloaded the correct software update from ross site and installed. i got a message update successful. now when i switch the box on, i just get LoAd. if i leave the USB key in it displays Upd. can this be fixed?

Submitted: 1 year ago.
Category: UK Electronics
Expert:  Michelle-Mod replied 1 year ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer: replied 1 year ago.

The question is still valid however I notice that it was assigned to Audi!!! maybe because the word Ross.

 

It is in fact a Satellite receiver HDR-6110USB, nothing to do with audi at all :-) Can the box be reset to factory default from power on? If so how. Do I need some sw to boot it from a USB stick, if so what is the sw and how do i do this or is the box not good, having to go back to the manufacturers for repair. I have had no resonse from Ross support. Really bad customer service methinks.

 

Many thanks

Vince

Expert:  Michelle-Mod replied 1 year ago.


Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!

Customer: replied 1 year ago.

Please close. I finally received an update from Ross support who sent me the correct sw files

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