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Ask sprinkles08 Your Own Question
sprinkles08
sprinkles08, ASE Certified Technician
Category: UK Car
Satisfied Customers: 21601
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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We tried to open the car with the remote control and with

Customer Question

Hi
JA: Hello. How can we be of help?
Customer: We tried to open the car with the remote control and with the key and it's still not working
JA: Is the key stripped or worn?
Customer: What does it mean?
JA: What is the model/year of your VW?
Customer: golf tsi
JA: What year is your VW?
Customer: I'm not sure
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Maybe 2010
JA: Anything else you want the mechanic to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: UK Car
Expert:  david craig replied 1 month ago.

Hi Im David thanks for visiting the site. do you have another key?

Expert:  david craig replied 1 month ago.

do you still need assistance?

Expert:  david craig replied 1 month ago.

hello??

Expert:  sprinkles08 replied 1 month ago.

Hello and welcome to JustAnswer!

If you're unable to open the door by any means then there is a good chance the latch has failed.

Does the vehicle respond when pressing the lock and unlock buttons on the key fob?