UK Car Repair Questions? Ask a Mechanic for Answers ASAP
My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
Try pushing and pulling on the tail gate up and down while trying to open/release it with the fob or inside button and see if it releases then as sometimes it can jam up.If this does not work most likely the latch itself is at fault needing replaced.I have seen the latch fail in the past before needing replaced to correct this type of fault here.In allot of cases this can require a dealer or lock smith to access/release the latch for replacement.
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I will send this to customer service.