UK Car Repair Questions? Ask a Mechanic for Answers ASAP
Good afternoon and welcome to JustAnswer!!!
My name is ***** ***** I've been a dealership technician for 18 yrs and I will be assiting you with your issues today..
There is an update that will likely fix this issue.. Can I get the last 8 digits of your VIN so I can double check for you?
Sorry for the delay!!
I have been researching and I couldn't find a update or bulletin on the issue where you can't delete a certain file so at this point I suggest a restore which will get it back to factory status.. I attached the directions, but unless you have a WiTech your not going to be able to do it.. It sounds like the file is damaged somehow which is why you can't access it to delete it, but the restore will keep you information and restore it to factory status. At that point I would add the files and verify proper operation..
I hope this helps, and thank you for the positive rating..
You got a refund....