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Do you have a relationship manager at the bank please?

is this person willing to take your calls or able to offer any explanation for the bank's actions?

how much notice did the bank provide you with?

thank you.

the starting point is that the bank is able to decide with whom it does business and it is not under any legal obligation, unless that obligation arises by contract, for example the minimum contractual term being agreed by the bank the provision of service which would be unusual, to provide banking services to a customer.

However, a bank must not close and account for an improper reasonable purpose, for example they should not close an account due to discrimination or commercial bias.

If the bank as given no reason for its decision, consider writing a letter of complaint in respect of the way the bank has treated your business and request an explanation for the decision. If the decision is based on an improper purpose, the may be grounds for a further complaint or compensation

subject as above, the bank must give you reasonable notice. The banking code provides for a minimum notice period of 30 days but for business customers reasonable notice would likely be longer than this they three months notice is probably sufficient unless you can show that it is not

if you are receiving no joy from your relationship manager or your usual contacts I suggest you consider escalating the matter to the bank's business complaints Department. They are required to respond to you according to their complaints policy within a certain time frame. Their address is:

The Manager
Service Quality Team
HSBC Bank plc,
Arlington Business Centre,
Millshaw Park Lane,
Leeds,
LS11 0PP

08457 606060

because your turnover is within the accepted limits, if you have either received no response from the complaints department or not satisfied with the response that they have given you, you have the right to escalate the matter to the financial ombudsman. The Muslim can order disclosure from the bank in order to determine whether their actions are fair or not and order compensation to be paid to you if it finds that they are not.

There are various agencies which are necessarily secretive such as the serious organised crime agency and so on which can make various requests and orders on banks and some of those orders require that the organisation is not allowed to disclose the reason for the intervention or action so as not to tip off the customer. I do not suggest for a moment that this is the case here but I raise this because it may be that there is some form of question with regards XX XXX or more of the transactions you have dealt with perhaps by one of your clients which is being investigated behind the scenes and the bank is not allowed to disclose the reason why but equally this may be very wide of the mark. As you say unless the bank is prepared to disclose the reason, it can only be conjecture I certainly would not jump to the above conclusion.

in terms of moving the matter for it to the ombudsman, if you have exhausted the complaints process of the bank, you can make a complaint to the ombudsman free of charge using the following link:

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

the ombudsman has legal power to adjudicate on complaints from small businesses with turnover under €2 million and less than 10 employees. if you exceed these thresholds, they may reject your complaint

in the meantime, I'm sure you already doing so, you should start to seek alternative banking facilities that you are not court short if the complaint is not resolved in time or in your favour. one would hope that the complaints process will at least generate an explanation for the bank's actions if nothing else

certainly. Before we move on can you confirm that you are happy with all of the above so far?

Thanks. Do you have further question you wanted to us?

Sorry ... ask?

yes I believe they can the you can ask the bank to give you an extension of time to enable the ombudsman to make a determination or because three months notice does not give you sufficient time to find alternative banking arrangements

a pleasure. Is there anything else I can help you with?

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Kind regards

I'm not sure as we see a slightly different screen however when you click accept, the thread does not get deleted but rather is saved to your account from which you can return to the thread at any time of your choosing.

best wishes