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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21497
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a hotpoint top load washer and it makes a metal to

Customer Question

I have a hotpoint top load washer and it makes a metal to metal grinding sound when the agitator is engaged. Looks like its rubbing against the bottom of the cabinet
JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?
Customer: About 12yr ,m# VBXR1090B2CC
JA: Do you plan on doing the work yourself?
Customer: If possible yes
JA: Anything else we should know to help you best?
Customer: No
Submitted: 6 days ago.
Category: UK Appliance
Expert:  Kelly replied 6 days ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 days ago.

The issue is either with the suspension rods (number 414/415 here) or with the apron (number 367 here). Are you able to remove the front panel for inspection?

Customer: replied 6 days ago.
Expert:  Kelly replied 6 days ago.

Great! Let me know if you see any damage to that apron. A picture or two would be helpful, too.