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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 15634
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Neff reverse 9 induction hob error on all rings, 3 years old

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Neff reverse 9 induction hob error on all rings
JA: How old is the appliance? Have you gotten error messages before?
Customer: 3 years old never got error before
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Can you post the model number please.

Also other then the reverse 9 are you getting any numbers flashing up as well?

Are you able to use any part of the hob?

Customer: replied 9 days ago.
Hi Daniel,
I don't know the model number or where to find it.
It flashes with reverse 9 and then goes to 1
I can't use any of the induction hob when I press the glass it will not go pass the flashing 9/1
Thanks
Liz

Thanks for that.

Im afraid if your getting that code then its a power board failure on these im afraid.

To be honest with induction hobs theres only the power board and the magnetic plates. Now the magnetic plates dont fail. Its nearly always the power board that fails on these.

What you can try first if you havent is disconnect the power supply to the hob and leave it off for about 30 mins. This allows the board to discharge itself.

Then retry it and see how it goes. But if still the same then im afraid its going to be a faulty power board which will need to be replaced to cure this.

Regards

Hi

I see the question is still open here.

Do you still need help on this? If so then just get back to me.

If not then if you could remember to click the star ratings at the top of the page that would be great.

Many thanks

Daniel T. and 2 other UK Appliance Specialists are ready to help you