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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Neff dishwasher power on 3 lights on but not one with tap.

Customer Question

Neff dishwasher power on 3 lights on but not one with tap. Press start and close door . Nothing happens. Used to work fine
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: Neff s51e50x1gb
JA: Do you plan on doing the work yourself?
Customer: Hiw do u run a diagnosis test. Yes if pos
JA: Anything else we should know to help you best?
Customer: It works fine normally. There was a build up of water in well that hadnt drained away. I spunged it out
Submitted: 5 months ago.
Category: UK Appliance
Expert:  Kelly replied 5 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 5 months ago.

I suspect the door switch may not be working. The cycle will not start if the door switch is not closed circuit. Does the door shut smoothly and latch securely?

Customer: replied 5 months ago.
Hi. Its sounds like a nice click when it closes
Customer: replied 5 months ago.
Prefer to try fix by text as already spent 10 quid on question
Customer: replied 5 months ago.
Expert:  Kelly replied 5 months ago.

Do you have a meter to perform any electrical testing and are you able to disassemble the door to access the switch?

Customer: replied 5 months ago.
I dont right now. But can sort one out. Are you suggesting its a magnetic switch fault. If so can it be by passed
Customer: replied 5 months ago.
Also there was water in the well that hadnt drained away. Is this normal or could there be a blockage
Expert:  Kelly replied 5 months ago.

Well, nothing will run if the door switch opens, so that would explain the water being left in the tub. The door switch is a mechanical switch that must be closed to allow operation.

Customer: replied 5 months ago.
what do u suggest i do with the door switch. Is it the part in top of dishwasher or actually inside door if i take top part apart
Expert:  Kelly replied 5 months ago.

Usually in the door. Can you please double check that model number?

Customer: replied 5 months ago.
Expert:  Kelly replied 5 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 5 months ago.
Expert:  Kelly replied 5 months ago.

See the attached page. This model has the lock on the tub.