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George-Allsorts, Senior Appliance Technicial Manager
Category: UK Appliance
Satisfied Customers: 1448
Experience:  Senior Service & Technical Manager at Allsorts Recycling & Appliance Repairs
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Have a hoover vts d2 that is coming up e16 - it initially

Customer Question

have a hoover vts d2 that is coming up e16 - it initially wouldn't fill but now have the above error messsage
JA: Can you guesstimate how old your Hoover is? And just to clarify, what's the exact model?
Customer: its under 2 years old and its a vts 614 d21 6kg 1400 spin speed
JA: Do you plan on doing the work yourself?
Customer: depends what it is
JA: Anything else we should know to help you best?
Customer: there have been intermittent problems for some time with the machine not spinning
Submitted: 13 days ago.
Category: UK Appliance
Expert:  George-Allsorts replied 13 days ago.

The heating element is short circuiting

Expert:  George-Allsorts replied 11 days ago.

I notice you have not rated the assistance I gave you.. This is the only way I get credited both for responding to you, and for the time that I spent diagnosing your issues.
Please reciprocate the assistance I gave you, by taking the time to rate my assistance using the stars provided at the top of the page.